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K
Khaled Al-Essawi
Participant
June 28, 2020
Question

XD not working at all

  • June 28, 2020
  • 1 reply
  • 458 views

XD is not starting!

I have got the latest version of XD and working on macOS Catalina v10.15.5

It was working fine before the latest update

This topic has been closed for replies.

1 reply

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
June 30, 2020

Hi there,

 

Sorry to hear you are having facing crash issue while opening XD. Would you mind doing a fresh uninstall and reinstall of XD using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and let us know if that helps?

 

We are here to help.

 

Thanks,

Harshika

K
Khaled Al-EssawiAuthor
Participant
July 4, 2020

Hi Harshika,

 

I did what you said but I have the same problem till now. 

I need to fix this ASAP, please.

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
July 8, 2020

Sorry for the delay in response. Would you mind getting in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that you can get the immediate assistance?

 

Let me know if you face any trouble contacting them.

 

Thanks,

Harshika

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