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joelb94458311
Participating Frequently
November 8, 2017
Question

XD on Windows 10 crashes after launch

  • November 8, 2017
  • 4 replies
  • 1173 views

Hi, Now on November with XD cc I'm having the same issue XD keeps on crashing when opening

    This topic has been closed for replies.

    4 replies

    J
    joelb94458311Author
    Participating Frequently
    May 23, 2018

    I'm a windows user (windows 10 latest.) and after the last XD update. the program started crashing very badly, as soon as I start and I start working around after a few seconds.  it crashes. I keep on trying to start again XD sometimes it crashes after launch when I do the first thing, let's say when I just click on the maximize to go full screen. it will crash. sometimes it could work for a minute and when I do anything heavier. like import a larger image. it would crash. or if I zoom in and out to fast.

    But yesterday I worked around with XD for hours and it worked great (That was also already after the latest XD update)

    Please help asap. this is slowing me down...

    J
    joelb94458311Author
    Participating Frequently
    May 16, 2018

    But now the problem is still back.

    J
    joelb94458311Author
    Participating Frequently
    November 8, 2017

    Windows 10, Version 17909, Build# 16299.19

    elainecc
    elainecc
    Participating Frequently
    November 8, 2017

    Can you please check to see if your GPU driver is up to date? You'll need to go to your particular Graphics manufacturer (e.g. Intel or NVidia) to download and install the driver. This particular version of the OS seems to have invalidated a number of existing GPU drivers, and the driver manufacturers have been issuing new GPU drivers as a result.

    Can you also let us know more about your physical machine? I'm looking for a manufacturer/make.

    Thanks,

    -Elaine

    N
    NakedLens
    Participant
    November 11, 2017

    I'm having a similar issue on the same build, LR stops responding when I try to change source folders. I tried updating the display drivers through device manager, but it didn't improve the issue. I'll try installing clean Intel drivers next.

    Toshiba Satellite E45t-B4300, Intel 4400 graphics.

    elainecc
    elainecc
    Participating Frequently
    November 8, 2017

    Can you let us know what version of the OS (a build number would be best) you're working on?

    -Elaine

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