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W
whiteroomstudio
Participant
April 16, 2018
Question

XD -- Partially freezing and CMD-Z not working when resizing any object over grid

  • April 16, 2018
  • 1 reply
  • 206 views

iMac 27" OS 10.12.6

Every time I turn on grid for an artboard and then resize any element (image, box etc...), the selection tool freezes and can only get out after I keep clicking. Then the element moves into an arbitrary position. CMD-Z doesn't work after that and need to quit and open Adobe XD again.

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1 reply

Preran
Preran
Legend
April 16, 2018

I haven't heard of a similar issue previously. Can you confirm that your computer meets system requirements? Adobe XD System requirements

If it does, can you visit the manufacturer's site for your graphic drivers and confirm that the drivers are updated?

Thanks,

Preran

W
whiteroomstudioAuthor
Participant
April 16, 2018

Hi Preran,

Yes, running 10.12.6 on iMac 2015 - drivers are always updated with OS updates.

I do have to say it is a file that was opened from a Sketch file. However, it even happens if I draw new shapes in that file. I can resize by dragging the handle, then once I let go the tool cursor remains in resize mode showing arrows. once I finally click out of it CMD Z no longer works... pretty strange and annoying.

Thanks,

TJ

Preran
Preran
Legend
April 16, 2018

Hi TJ,

Thank you for the info.

A couple of more questions before I pass you on to the support team for more investigation, and to log a bug if required.

- Does this happen on files that are created only in XD?

- Does this happen on all files that you import from Sketch or just some?

Thanks,

Preran

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