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NicRed
Participating Frequently
June 21, 2021
Question

Xd Pop ups

  • June 21, 2021
  • 1 reply
  • 361 views

 This pop up on occurs when I open Xd everytime, does anyone have this issue and how to solve it please?

    This topic has been closed for replies.

    1 reply

    M
    Community Manager
    mhiremat@adobe.comCommunity Manager
    Community Manager
    June 21, 2021

    Hi NicRed,

    Sorry for the inconvience caused while working on XD, Could you please share the details which are listed below,
    1. In which version of XD your facing the issue.?
    2.In which system Win/Mac?
    3.Can you please share us the logs from the system you’re facing issue, it will help us identify exact issue and fix can be provided at the earliest. You can use this link to collect logs: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html
    and share to us via one drive or Creative Cloud link.
    And aslo try these steps, Hope it helps

    1.Do signout from Creative cloud desktop -quit all adobe products and coresync from Activity monitor.
    2.Sometimes, I delete coresync & creative cloud libraries folder from local location too before signing into Creative cloud desktop.

    3.Then launch CCD and login and Launch XD . 

    Regards,

    Ashwini M Hiremath

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