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Vivacious_sincerity50BB
Participating Frequently
December 21, 2018
Question

XD Problem // get error code 50

  • December 21, 2018
  • 3 replies
  • 2298 views

Hi community,

I have a problem with XD, if I create a new Artwork I get the error code 50.

And then I can`t  work.

I have adobe creative cloud reinstalled but the problem is the same

pleasssse help

    This topic has been closed for replies.

    3 replies

    V
    Vivacious_sincerity50BBAuthor
    Participating Frequently
    December 21, 2018

    I´m desperately :-( ....
    where find the log files?


    Preran
    Preran
    Legend
    December 21, 2018

    Use this tool How to use the Creative Cloud Log Collector tool​ to generate the log files. After you are done, zip them, upload them to a shared location and share the URL with me over a private message. To send a private message, click my picture and use the Message button.

    Thank you for your patience.

    Preran

    V
    Vivacious_sincerity50BBAuthor
    Participating Frequently
    December 22, 2018

    So at now I have  downgradet to 13.1.32.8 Version,
    not good solution but it working now

    Preran
    Preran
    Legend
    December 21, 2018

    Apologize for your experience. Can you confirm that you are on the latest version of Adobe XD? Just to be sure, when does this happen - immediately after you create a new Artboard, or when you try to save it?

    Thanks,

    Preran

    R
    rachelc16482630
    Participant
    December 21, 2018

    I have never successfully started a new file. this happens when I click "new" and then I clicked on "web" to open a new file. I did open an existing file (sent from someone else) that opened fine.

    I have XD 14.0.42.14... installed this morning.

    Preran
    Preran
    Legend
    December 21, 2018

    Thank you for the info. Can you provide us with the Creative Cloud Sync version on your computer? See this link Re: Adobe XD - Unable to create new project​ where Elaine has provide info on identifying the version.

    We are investigating this issue, and your help is much appreciated. Also, if you can send us the log files.

    Thanks,

    Preran

    R
    rachelc16482630
    Participant
    December 21, 2018

    I can't create a new file. I just installed XD an hour ago so I don't think I need to reinstall it.

      Preran
      Preran
      Legend
      December 21, 2018

      I am not sure if this is related, but I encourage you to have a look at this discussion:

      Adobe XD - Unable to create new project

      If none of those solutions are relevant or helpful, can you send us the log collector files as requested by Elaine. You can upload them to a shared location such as Creative Cloud and share the link with me or Elaine over a private message.  To send a private message, click our picture and use the Message button.

      Thanks,

      Preran

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