Skip to main content
D
Doug21784293dvss
Inspiring
May 11, 2022
Answered

XD Prototype links are loading slow on different browsers

  • May 11, 2022
  • 2 replies
  • 836 views

Hello,

I'm using the latest version of XD (50) on Win 10 and my collegue is using a Mac running Monterey 12.3.1 with the same version of XD.  We are both running high speed internet connections.

 

We have a prototype with maybe 20 screens in total (not huge) that we are experiencing poor performance with when accessing the published link, particularly with a new page we have added.  The performance on this page varies between browsers:

 

Firefox: 60 plus seconds.

Chrome: 3 seconds.

Edge: 8 seconds.

 

Overall performance is laggy though.  Given the simplicity of these pages I would have expected them to load very quickly, dependent on network conditions of course.

 

Is there a "supported" browser for the XD published prototype?  Does any have any tips for troubleshooting this?    It does reflect poorly on the work we have done.

 

Thank you.

 

<Title renamed by moderator>

 

This topic has been closed for replies.
Correct answer Dan Rodney

From what I know there's no specific browser XD targets, so any modern browser (like the ones you're using) "should" work. Do you have some add-ons/extensions in Firefox that could be causing an issue? If you have extensions installed (like an ad blocker), try disabling them and see if that makes a difference.

2 replies

Dan Rodney
Community Expert
Dan RodneyCommunity ExpertCorrect answer
Community Expert
June 1, 2022

From what I know there's no specific browser XD targets, so any modern browser (like the ones you're using) "should" work. Do you have some add-ons/extensions in Firefox that could be causing an issue? If you have extensions installed (like an ad blocker), try disabling them and see if that makes a difference.

— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
May 11, 2022

Hi @Doug21784293dvss,

 

We are sorry for the bad experience. We will try our best to investigate and help you. Is it possible for you to share the prototype link with us so that we can check at our end?

 

Please find the list of supported browsers in this article.

 

Thanks,

Harshika

    D
    Doug21784293dvssAuthor
    Inspiring
    May 12, 2022

    Hi There,

     

    Thank you for your reply.  My apologies, but I cannot share the prototype because it is confidential.  Is there something else we can look at?

     

     

     

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    May 31, 2022

    Hi @Doug21784293dvss,

     

    Sorry for the delay in response. If you're still experiencing the issue, I would suggest you please get in touch with us directly using our contact us page so that we can help you remotely on a 1:1 basis.

     

    Hope it helps.

     

    Thanks,

    Harshika

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices