XD Prototype LINKs not working on mobile

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Suddenly my prototype can only be seen on Desktop, it was working fine on mobile until this morning.
How can we solve this?? clients were following the project now nobody can preview on smartphone!

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Harshika Verma

Community Manager

Hi there,

Sorry for the delay in response. Would you mind telling us if you're still experiencing the issue with XD 35.1 version?

We will try our best to help.

Thanks,

Harshika

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M

matsuya_kohei

Participant

Thank you ( ⁎ᵕᴗᵕ⁎ )
It has been resolved !

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T

t_insight_design01

Participating Frequently

Hi, i'm having the same issue with a new prototype.
When I view it on desktop it works fine, but when I open in chrome/safari on a mobile device it starts to load but then the browser displays an error.
This is very upseting since I have to deliver tomorrow! Please help!

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matsuya_kohei

Participant

I am experiencing the same phenomenon.
It seems to happen when publishing in user test mode, presentation mode, custom mode.

You can see it when you check it on a PC, but when you check it on an actual device such as a smartphone such as iPhone SE, the screen turns white.
I want to user test this week, so I want you to resolve it as soon as possible.

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