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eliapibble
Participant
October 19, 2021
Question

XD repeatedly disconnecting from the cloud

  • October 19, 2021
  • 1 reply
  • 288 views

When logging into a shared document on the cloud to edit it, a 'connecting...' modal shows for a few seconds then XD flickers while it attempts to connect to the cloud.

 

I've gone through all fixes I can find in the forum to no avail, so I ran the Log Collector tool and uploaded this file: AdobeLogs_20211019_045041_422-win.zip

 

I'm unable to do any collaborative editing with my team due to this issue, so XD is dead in the water for me until this is rectified.

 

Thanks for any assistance,

Elia

    This topic has been closed for replies.

    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    October 20, 2021

    Hi Elia,

     

    We're so sorry to hear about the trouble. Could you please share a few more details like:

     

    1. The version of XD & OS.
    2. Is this happening with a specific file or multiple files?
    3. Are you on an Enterprise network or a private network?
    4. Does switching to a different network solves the issue?

     

    We're here to help, just need more information.

     

    Regards

    Rishabh

    E
    eliapibbleAuthor
    Participant
    October 20, 2021

    Hi Rishabh!

     

    1. Windows ver 10.0.1043 Build 19043 | XD ver 44.1.12.5, Creative Cloud Sync 4.21.1.1

    2. With one specific file, and I am not the owner of it

    3. Private network

    4. Unfortunately not

     

    If I can provide any other information to assist, please let me know. Thanks again!

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