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Nazreen exe
Nazreen exe
Participating Frequently
Jun 8, 2019 11:00 AM UTC
Answered

XD's issue with MacOS Catalina (Can't record prototype preview)

Came across a strange issue with Adobe Xd, after I upgraded to MacOS Catalina (developer beta). Xd won't let you record the prototype previews (video in the comment section) not sure whether this has to do with privacy settings etc. for those of you who plan to upgrade, not recommend to do at the moment...

Xd version: 19.2.22.3

MacOS: 10.15 Beta (19A471t)

Video: https://streamable.com/kk0jw

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    Allan R SturmCorrect answer
    Participant
    Oct 11, 2019 10:00 PM UTC

     

    FIX: Unlock the panel, check on Adobe XD and restart the app. 


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    21 replies

    m.brooks42
    m.brooks42
    Participant
    Jul 13, 2020 4:20 AM UTC

    THANK YOU!

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    mariam@52ndsolution.net
    Participant
    Jun 16, 2020 12:19 PM UTC

    I cannot find the xd at the left list, what can i do??

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    joseph dzubina
    Participant
    May 7, 2020 3:02 PM UTC

    Thank you!

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    lingxuey8468163
    Participant
    Mar 2, 2020 11:19 AM UTC

    Hello,  I followed your instruction, however, I couldn't find Adobe XD in my screen recording (see my screenshot below).

     

    Do you have any suggestions to this?

     

    Thanks in advance. 

     

     

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    Mettyu
    Participant
    Apr 25, 2020 7:46 PM UTC

    Unfortunately, I had the same problem

    There will be a tiny window in the background where you have to approve to use Adobe XD screenshot.

     

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    Paul Mbingu
    Paul Mbingu
    Participant
    Dec 16, 2019 8:09 PM UTC

    Thanks, A_Sturm this worked for me.

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    David Alcala - Adobe
    David Alcala - Adobe
    Participating Frequently
    Nov 22, 2019 8:21 PM UTC

    There's also now a help document for this:

    Unable to record prototype interactions on macOS Catalina (10.15) and later
    https://helpx.adobe.com/xd/kb/enable-recording-catalina.html

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    Anonymous
    Nov 22, 2019 2:39 PM UTC

    worked for me, thanks!

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    Allan R SturmCorrect answer
    Participant
    Oct 11, 2019 10:00 PM UTC

     

    FIX: Unlock the panel, check on Adobe XD and restart the app. 


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      SkillNation
      SkillNation
      Known Participant
      Oct 11, 2019 12:26 PM UTC

      Thanks for sharing the solutions... I've spent 1h of my life trying to find that stupid setting... Apple for sure doing everything to make our lives easier and enjoyable by adding more settings of security&privacy! Great job Apple, burn in hell... 

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      anthtripiq
      Participant
      Oct 9, 2019 9:14 AM UTC

      I had the same issue with the full release of Catalina. I never got the pop up notification to allow Adobe XD to record the screen.

      Go to System Preferences > Security & Privacy > Privacy tab > Screen Recording (in left list)

      And make sure Adobe XD is ticked in the list

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        Harshika Verma
        Community Manager
        Harshika VermaCommunity Manager
        Community Manager
        Oct 9, 2019 9:15 PM UTC

        Thanks for sharing the solution that worked for you. This will definitely help our users to fix the issue. Please feel free to reach out to us in the future for any query related to Adobe XD. We would be happy to help.

         

        Thanks,

        Harshika

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          ClaireWW
          Participant
          Feb 22, 2020 5:57 AM UTC

          Hi, I have issue with installing XD with Catalina, is it becasue of the incompatible thing?

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