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A
Adrian5C21
Participant
August 25, 2021
Question

XD saying it's "not yet available for your device" but it was installed earlier!

  • August 25, 2021
  • 3 replies
  • 1947 views

Getting a message stating XD is "not yet available for my Device" on both my MAC M1 Big Sur 11.5.2 and Windows 10 build 19042.1052 laptop.

Started out I needed to update the MAC desktop version of XD to version 42.1.xx so I could view another user's file. But Creative Cloud was saying it was already up-to-date even though it was version 42.0.xx. Was trying to reinstall it hoping it would fix the issue now it won't install! Says it's not yet available for my device even though it was installed earlier! CC is saying the same thing on my Windows machine. It's also no longer showing up in CC as an install option under the Desktop apps. Only mobile. All other apps in our plan are fine.

Yesterday, 8/24/2021, when this all started, it looked like Adobe was having some Cloud issues, but they said it's been resolved.

Used Adobe cleaner tool, still same issue.

Any help would be appreciated

Thanks

    This topic has been closed for replies.

    3 replies

    A
    Adrian5C21Author
    Participant
    November 2, 2021

    Ok the issue ended up being that our company implemented a system management tool which restricted certain updates and apps.... 😞 😞 😞

    S
    sdasilva03
    Participant
    November 2, 2021

    Oh no! Mine is through my college. I guess it could be that. I'll contact IT and see what's up. Thanks!

    S
    sdasilva03
    Participant
    October 27, 2021

    Curious if this ever got resolved? I'm having the same issue.

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      October 27, 2021

      Hi sdasilva03,

       

      We are sorry for the frustration. We would request you to please share the details of your operating system and the version of XD you're trying to install.

       

      We will try our best to help.

       

      Thanks,

      Harshika

      C
      chrismoles
      Participant
      November 2, 2021

      I am having the same issue. I used the CC cleaner tool to uninstall all the apps, I restarted my MAC (Big Sur) and then reinstalled Creative Cloud. The app online shows half of my apps. When I log in to see all my apps and attempt to install Photoshop, Illustrator or XD I get the error: "not yet available for my Device". They were all working fine yesterday, and since the cleaner tool and reinstall of CC none of them will install. 

       

      Please advise.

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      August 25, 2021

      Hi Adrian,

       

      We're so sorry to hear about the trouble. Could you please confirm if you uninstalled Adobe CC Desktop app using the Adobe Cleaner Tool? If yes, then would you mind trying the solution shared here https://helpx.adobe.com/be_en/xd/kb/adobe-xd-not-compatible-on-windows-machine.html for Windows machine and for macOS, please sign out of XD and reboot the mac once and let us know if that helps.

       

      Regards

      Rishabh

      A
      Adrian5C21Author
      Participant
      August 26, 2021

      Yes I used the Adobe Cleaner tool on my MAC to wipe it out. But don't think that's the issue because I experienced the same issue with a few other machines, both PC and Mac. When I logged into CC as a different user, XD showed that it could be installed. It installed fine and when I switched back to my account I was able to use it. I uninstalled it again to see if it would show up in the list of desktop apps available to install and it didn't even though it's in my plan. Other users are having the same issue and nothing was changed on the accounts. It seemed to coincide with the outage a couple of days ago.

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