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Participant
January 21, 2021
Question

XD share link is loading very slow on multiple files

  • January 21, 2021
  • 3 replies
  • 1294 views

Hi , I get a lot of complaints around the share links from internal stackholders within the company, aournd the very slow loading time of the XD links. 

 

We tried to build very slim non-animated prototypes and still it takes a lot of time to load. Any plans to fix server performance issues?

 

Best

 

{Renamed By MOD}

This topic has been closed for replies.

3 replies

Known Participant
February 12, 2021

I have also had this issue. At least in my experience it had to do with the fact that I had to remote into my work machine via a VPN. I wasn't very satisfied with that but Adobe has closed the file. Given that work from home is the new norm for a lot of people that maybe Adobe could make their services work better through VPNs and remote desktop.

Jess.Dillard
Inspiring
January 25, 2021

Came here to file the same issue, figure I'll add on to this thread. My stakeholders are incredibly frustrated and have been unable to provide design review on the project I'm working on. 

 

XD version 36.1.32.5 Creative Cloud Sync 4.3.71.1

macOS Mojave 10.14.6

Have tested on different browsers, still slow

Happening with multiple files, none of which I can share publicly but would be happy to share privately

Rishabh_Tiwari
Community Manager
Community Manager
January 27, 2021

Hi there,

 

I am so sorry for the delay in response. I'll need to escalate it further, so please share the actual file and a published link for that specific file through DM by clicking on my name. 

 

Note: While sending DM, please add the link of this discussion in the subject.

 

Regards

Rishabh

Participant
February 1, 2021

Hi Ribash did you get my message? sent it 4 days ago

Rishabh_Tiwari
Community Manager
Community Manager
January 21, 2021

Hi there,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of XD & OS.
  2. Is this happening on multiple files or a specific file?
  3. Have you tested this on different browsers?
  4. Please share a sample link.

 

Regards

Rishabh

Participant
January 25, 2021

Hi

 

1
XD version: 36.1.32.5, Creative Cloud Sync 4.3.71.1
OS version: 11.0.1 (20B29)

2
multiple files. all files basically

3.
yes. about 10 different users on different computers, locations, operating systems, browsers

 

4. here's an example https://xd.adobe.com/view/6c8ea99f-8208-454f-8422-1fbf7a95f182-39dd/

 

Best