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beautiful_sincerity5EC9
Known Participant
April 5, 2023
Question

XD share link is not working for more than two weeks

  • April 5, 2023
  • 1 reply
  • 1614 views

Hi

Am tired of trying to figuer out how to access commnets of my developers.
I cannot access through adobe ID and through the sahre link uit self, i get the 

Something went wrong

You can try accessing the link again or, if the error persists, report the error.

 

I got this for weeks for now, and no change.

in reporting the error, i got mystic account that even i register it says my account is not there.

Adobe come on why i need to strugel to get hat it suppose to work.

How to make this hell link working?

    This topic has been closed for replies.

    1 reply

    Spas K.
    Community Expert
    Spas K.Community Expert
    Community Expert
    April 5, 2023

    Have you tried it on other machines / browsers? Can other people access the link? Is the link available through invitation only?

    B
    beautiful_sincerity5EC9Author
    Known Participant
    April 5, 2023
    Hi

    For some it works for other dont. i tried on 4 browsers, cleaned my cach with fery and Domestis allot of times and no use. before all was good.
     
    Thank you
     
    Spas K.
    Community Expert
    Spas K.Community Expert
    Community Expert
    April 5, 2023

    When you say "for some it works, for others it doesn't", do you mean that some users can access the link and others can't? Is there anything in common between them? Is this link protected somehow? Can anyone access it, or is it invitation only or password protected? If it's not strictly confidential, can you send me the link through PM so I can try it myself?

     

    If you create a new link from the same file, can you access it?

     

    While accessing the link, can you open the developer tools in the browser (Ctrl / Cmd + Shift + I) and check the console & network tab for any errors? Open them before opening the link.

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