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Mark Allan Holley
Mark Allan Holley
Known Participant
December 3, 2021
Question

XD Slow Scrolling Performance

  • December 3, 2021
  • 1 reply
  • 1007 views

Good morning,

 

Has anyone ever encountered slow scrolling with a shared link? I published my wireframe but the scrolling performance seems really slow to me.

 

Specs: XD updated as of 12/3/2021, Firefox updated as of 12/3/2021, i9, Nvidia 3070, 64GB RAM.

 

https://xd.adobe.com/view/137b36e7-ca66-4db0-b331-41b63386f700-4628/?hints=off

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    1 reply

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    December 7, 2021

    Hi Mark Allan Holley,

     

    We are sorry for the delay in response and thanks for sharing the link. I tried scrolling in my chrome browser and it seems to scroll fine at my end. Have you tried on different browsers? If yes, please record a video of slow scrolling at your end and share with us. 

     

    Please also share the screenshot of your About XD info and the details of your operating system.

     

    Does that happen with all files or with this specific file?

     

    Please also try to clear cache and cookies of your browsers and see if that helps.

     

    We are here to help.

     

    Thanks,

    Harshika

    Mark Allan Holley
    Mark Allan HolleyAuthor
    Known Participant
    December 8, 2021

    Thank you for your reply, Harshika. Do you know what it was? I was viewing my document at the (for me) default zoom of around 71%. Once I changed the zoom to 100%, the document worked perfectly in both Firefox and Chrome. I feel like the scrolling should have been much smoother at 71%, but at least I know that there's a way around it.

     

    Also, the scrolling was only not smooth at the very end of the document, at the footer of my website wireframe.

     

    Thanks again,

    -- Mark

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      December 8, 2021

      Good to know it's working for you at 100% zoom. Could you please record a video at 71% where you see the bad scrolling experience so that we can check?

       

      Thanks,

      Harshika

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