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Andreas Dobos
Inspiring
Jan 14, 2021 10:54 AM UTC
Answered

XD slows down my computer

Recently I reccognized a dramatic increase between running XD on my computer and not. As long as XD is running the windows are slow in animation and reacting delayed on mouse action. As soon I close XD everything goes normal. It also seems to getting worse the longer XD is running.

 

 

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      Harshika Verma
      Harshika VermaCorrect answer
      Community Manager
      Jan 27, 2021 1:35 AM UTC

      Hi Andreas,

       

      Sorry to hear you are experiencing issues with XD. In addition to what Italo has asked, I would request you to please try-

       

      • Signing out of XD, Creative Cloud app
      • Quit Creative Cloud Desktop app and kill all related processes from Task manager/ Activity Monitor
      • Restart the machine
      • Sign back in

       

      Let us know if that helps.

       

      Thanks,

      Harshika

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      8 replies

      Harshika Verma
      Community Manager
      Harshika VermaCommunity ManagerCorrect answer
      Community Manager
      Jan 27, 2021 1:35 AM UTC

      Hi Andreas,

       

      Sorry to hear you are experiencing issues with XD. In addition to what Italo has asked, I would request you to please try-

       

      • Signing out of XD, Creative Cloud app
      • Quit Creative Cloud Desktop app and kill all related processes from Task manager/ Activity Monitor
      • Restart the machine
      • Sign back in

       

      Let us know if that helps.

       

      Thanks,

      Harshika

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      Andreas DobosAuthor
      Inspiring
      Mar 30, 2021 8:27 AM UTC

      Hello Harshika,

      thanks for your reply but it doesn't change a bit. My guess would be the communication of XD with the windows server. 

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      italosan
      Community Expert
      italosanCommunity Expert
      Community Expert
      Jan 14, 2021 11:39 AM UTC

      Hi, what version of Adobe XD are you using? What operating system are you running the software?

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        Andreas DobosAuthor
        Inspiring
        Jan 18, 2021 9:24 AM UTC

        See the uploaded screen shots

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          italosan
          Community Expert
          italosanCommunity Expert
          Community Expert
          Jan 18, 2021 11:30 AM UTC

          Does this problem occur when opening a specific file or with any file? 

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