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Andreas Dobos
Inspiring
January 14, 2021
Answered

XD slows down my computer

Recently I reccognized a dramatic increase between running XD on my computer and not. As long as XD is running the windows are slow in animation and reacting delayed on mouse action. As soon I close XD everything goes normal. It also seems to getting worse the longer XD is running.

 

 

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      Harshika Verma
      Harshika VermaCorrect answer
      Community Manager
      January 27, 2021

      Hi Andreas,

       

      Sorry to hear you are experiencing issues with XD. In addition to what Italo has asked, I would request you to please try-

       

      • Signing out of XD, Creative Cloud app
      • Quit Creative Cloud Desktop app and kill all related processes from Task manager/ Activity Monitor
      • Restart the machine
      • Sign back in

       

      Let us know if that helps.

       

      Thanks,

      Harshika

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      8 replies

      Harshika Verma
      Community Manager
      Harshika VermaCommunity ManagerCorrect answer
      Community Manager
      January 27, 2021

      Hi Andreas,

       

      Sorry to hear you are experiencing issues with XD. In addition to what Italo has asked, I would request you to please try-

       

      • Signing out of XD, Creative Cloud app
      • Quit Creative Cloud Desktop app and kill all related processes from Task manager/ Activity Monitor
      • Restart the machine
      • Sign back in

       

      Let us know if that helps.

       

      Thanks,

      Harshika

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      Andreas DobosAuthor
      Inspiring
      March 30, 2021

      Hello Harshika,

      thanks for your reply but it doesn't change a bit. My guess would be the communication of XD with the windows server. 

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      italosan
      Community Expert
      italosanCommunity Expert
      Community Expert
      January 14, 2021

      Hi, what version of Adobe XD are you using? What operating system are you running the software?

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        Andreas DobosAuthor
        Inspiring
        January 18, 2021

        See the uploaded screen shots

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          italosan
          Community Expert
          italosanCommunity Expert
          Community Expert
          January 18, 2021

          Does this problem occur when opening a specific file or with any file? 

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