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JRKey
Participant
August 20, 2020
Question

XD stops responding; causes loss of work

  • August 20, 2020
  • 1 reply
  • 167 views

I've recently begun having a problem with the XD file I'm working on becoming unresponsive.  I can't work in the file; I can't exit the file.  I'm forced to go into Task Manager and force quit the XD instance for that file.  Just now, I low about 2 hours of work. Even though XD normally saves automatically faster than I can manually save, all that work, time, and effort was lost.

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      1 reply

      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      August 20, 2020

      Hi there,

       

      We're so sorry to hear about the trouble, we'll try our best to help you with it. Could you please share a few more details like:

       

      1. A screenshot of the About XD info page and the version of the Operating System
      2. Is this happening on a specific file or multiple files?
      3. While using XD, please share a screenshot of Task Manager/Activity monitor capturing the memory usage.
      4. Is it a cloud file or locally saved file? If it's a cloud file, do you have co-editing enabled?

       

      Regards

      Rishabh

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