Inspiring

Answered

XD Unable to generate link and unable to save files in cloud error 131 and 44:116

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Hi, I am not able to generate link in Adobe XD for the past 3 days.

Not able to save anything in Cloud.

Udated XD, rebooted several times, nothing works.

Attaching the error screenshots. Please help.

Version:28.8.12.1
OS Windows 10 Pro 1809

Error 44.116,
Error 131

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anilav22480399Correct answer

Inspiring

I apologize for the delay in response. Could you please check if you have Lightroom installed in your machine? If no, and you still experiencing the issue, please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that you can get the immediates assistance.

Hope it helps.

Thanks,

Harshika

Thank you, Harshika. Extremely sorry for my delayed response. My urgent requirement - link creation, file syncing up to date- works and I am not sure which action helped to solve it. Still the libraries show 'unable to connect to server', libraries sync error. That is fine, my urgent requirement was to generate link and it works fine.

Thanks,

Anila

S

saeidt53279147

Participating Frequently

Someone who has no solution to the problem will just apologize, just like you

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A

Anonymous

Hi, My XD is not able to generate link even I paid annal subscription. I've tried everything on https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

But it still doesn't work, anyone can give a hand to solve it?

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italosan

Community Expert

Hi, which version of Adobe XD are you using? Does this problem occur only with a specific file or also with others?

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A

Anonymous

I uploaded a picture which show the version I use. It occurs with all files.

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R

rodj71607815

Participating Frequently

I continue to get an error code 44:116 across all of my XD files when trying to create and/or update a shareable link. Doesn't seem to matter if it is a file on my computer, a cloud file, a new file, old file. This goes for all of my previous links as well. I cannot update them or even create a new link. Any help would be greatly appreciated. Thanks!

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Harshika Verma

Community Manager

Hi there,

We are sorry to hear you are having trouble creating or updating XD links. We would request you to please share the screenshot fo your about XD info page. Would you mind checking if your Creative Cloud sync is working fine? Please try the steps suggested in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

Let us know if that helps.

Thanks,

Harshika

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R

rodj71607815

Participating Frequently

Harshika,

Here is a screenshot of my About XD info page. I also followed the steps suggested in the link and had no luck fixing the issue.

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Rishabh_Tiwari

Legend

Hi there,

Sorry to hear about the trouble. Could you please share a screenshot of the About XD info page under the help menu. And also I'd request if you can try the steps suggested here: https://helpx.adobe.com/xd/kb/cannot-use-share-feature.html

Regards

Rishabh

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anilav22480399Author

Inspiring

Hi Rishabh,

Thanks for the response. Sharing the screenshot of 'About XD'

Thanks,

Anila

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Rishabh_Tiwari

Legend

Thanks for sharing the details Anila. Please confirm if you tried the steps shared in the above help article and did it helped? Also please try switching to a different network and see if you are able to share the file.

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