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cabaka11
Known Participant
Jan 20, 2019 8:55 PM UTC
Question

XD version conflict!

Hello,

When I try to open a file. I get this error screen:

This file was created with a newer version of Adobe XD. This version of the file format is incompatible. Please update your version of Adobe XD to open this file.

But I have the latest version of XD and the file was created on a different computer (a Mac) with the same version.

What is the problem?

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    8 replies

    vincentb99372083
    Participant
    Jan 30, 2019 6:35 AM UTC

    Well when i ask foe uodates it says that i do have rhe latest version...

    I ll try to uninstall and install again.. 

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    cabaka11Author
    Known Participant
    Jan 30, 2019 7:30 AM UTC

    Well, I did that already but it still does not work.

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      kellyr33056693
      Participant
      Oct 22, 2020 2:56 PM UTC

      I have exactly the same oriblem between the version on my Enterprise XD application and my personal account application. I have external suppliers providing me with files which I cannot open.

       

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      Atul_Saini
      Atul_Saini
      Legend
      Jan 21, 2019 4:57 PM UTC

      Hi Cabaka11, could you please share the exact version of Adobe XD from both the machines?

      Awaiting your response.

      Thanks,

      Atul_Saini

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      vincentb99372083
      Participant
      Jan 29, 2019 11:44 PM UTC

      I do have the exact same problem.

      My version: 13.1.32.8 (starter) Apparently the latest version.

      Here is the message i get when trying to open the XD file my freelance has sent to me:

      "This file was created with a newer version of Adobe XD. This version of the file format is incompatible. Please update your version of Adobe XD to open this file."

      Is it because I have the starter version ? Do I have to go on a paid plan ?

      It does not say on the XD website that using the starter version would block you from opening files from your teamates.

      Thank you for your help.
      Best regards,

      Vincent

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      elainecc
      elainecc
      Participating Frequently
      Jan 30, 2019 12:11 AM UTC

      Hey there! This isn't the latest version - you need to click on ... in the Creative Cloud desktop application and "Check for App Updates." Our latest version is XD 15.

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