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cabaka11
Known Participant
January 20, 2019
Question

XD version conflict!

  • January 20, 2019
  • 2 replies
  • 2877 views

Hello,

When I try to open a file. I get this error screen:

This file was created with a newer version of Adobe XD. This version of the file format is incompatible. Please update your version of Adobe XD to open this file.

But I have the latest version of XD and the file was created on a different computer (a Mac) with the same version.

What is the problem?

    This topic has been closed for replies.

    2 replies

    V
    vincentb99372083
    Participant
    January 30, 2019

    Well when i ask foe uodates it says that i do have rhe latest version...

    I ll try to uninstall and install again.. 

    C
    cabaka11Author
    Known Participant
    January 30, 2019

    Well, I did that already but it still does not work.

      K
      kellyr33056693
      Participant
      October 22, 2020

      I have exactly the same oriblem between the version on my Enterprise XD application and my personal account application. I have external suppliers providing me with files which I cannot open.

       

      Atul_Saini
      Atul_Saini
      Legend
      January 21, 2019

      Hi Cabaka11, could you please share the exact version of Adobe XD from both the machines?

      Awaiting your response.

      Thanks,

      Atul_Saini

      V
      vincentb99372083
      Participant
      January 29, 2019

      I do have the exact same problem.

      My version: 13.1.32.8 (starter) Apparently the latest version.

      Here is the message i get when trying to open the XD file my freelance has sent to me:

      "This file was created with a newer version of Adobe XD. This version of the file format is incompatible. Please update your version of Adobe XD to open this file."

      Is it because I have the starter version ? Do I have to go on a paid plan ?

      It does not say on the XD website that using the starter version would block you from opening files from your teamates.

      Thank you for your help.
      Best regards,

      Vincent

      elainecc
      elainecc
      Participating Frequently
      January 30, 2019

      Hey there! This isn't the latest version - you need to click on ... in the Creative Cloud desktop application and "Check for App Updates." Our latest version is XD 15.

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