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Justine5CF3
Participant
July 6, 2021
Answered

XD will not allow me to grant share access with teammate

  • July 6, 2021
  • 1 reply
  • 814 views

Hi, I'm trying to share access to an XD flow with a teammate. I've sent the invite and when I go to "Manage access> accept" - I get an error message. I've tried signing in and out several times and resending the invite to no avail. Can you please assist. 

 

Thanks, 

Justine

    This topic has been closed for replies.
    Correct answer Justine5CF3

    Thanks for confirming. Could you please try inviting any other user and also record a small video of the workflow and what is happening at your end. 


    I have just confirmed with my coworker that the invitation resend finally worked and she now has access to the workflow. This issue is resolved now. Thank you for your help!

    Justine

    1 reply

    italosan
    Community Expert
    italosanCommunity Expert
    Community Expert
    July 6, 2021

    Hi, make sure you and your colleague are using the latest version of Adobe XD. Also, does this problem also occur with other files?

      J
      Justine5CF3Author
      Participant
      July 6, 2021

      Hi, I believe my teammates are viewing this via a private shared link in a web browser. I've shared this particular and other XD flows with many many others but this is the first and only instance of this issue. 

      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      July 6, 2021

      Hi Justin,

       

      Sorry to hear about the trouble. I tested the workflow on the latest version of XD which is 41.1.12 and macOS and it seems to be working fine so could you please ensure that you are on the latest version of XD? Also, please test it on a new file and let us know if you are getting the same error on the new file?

       

      Regards

      Rishabh

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