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grantjdickie
Participant
July 17, 2021
Question

XD won't install

  • July 17, 2021
  • 1 reply
  • 231 views

I have all apps in my plan and when I start installing XD using my Creative Cloud app it gets to around 45% then stops and I get a red Installation Failed message instead. I have tried restarting and it is the same. How can I install the app?

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    1 reply

    A
    Community Manager
    Ansubedi03Community Manager
    Community Manager
    July 19, 2021

    Hello,

    Sorry for the inconvenience caused to you. There must be some issue with CCD .

    You can use Cleaner tool to clean creative cloud and its apps and re-install Creative cloud then Xd

    https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    Please revert us back if it doesn't work.

     

    Regards,

    Anita Subedi

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