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Jorge5E7C
Participant
Oct 2, 2020 11:04 AM UTC
Question

XD won't open and crashes on Mac OS Catalina latest version 10.15.7

 

Hello,

 

I am a bit annoyed to be quite honest. It takes a lot for me to decide to post a question on a forum since usually one can find the solution on the internet . Having said the previous, I haven't found the solution to my problem. Not only Illustrator doesn't work (I already posted elsewhere in the forum), XD doesn't either. I am paying for this service, yet these two programs don't work (PS, Dreamweaver and After Effect do work). I have wasted multiple hours trying to get this two programs to work, meantime Adobe will certainly charge me again by the end of the month. 

 

The reason why I am posting is because XD will not open. The icon appears at the bottom of my screen and then disappears, eventually showing a message stating that "Adobe quit unexpectedly". Needless to say that my OS is up-to-date (Catalina version 10.15.7) and XD's version is the latest, since I have installed it and uninstalled it a thousand times already (even tried my luck with older versions with no positive results). I am also NOT using a second screen, which  I was before, but decided not to use it when attempting to fix this issue, as apparently that could be a problem. Below is the message I received when it crashes:

 

Process: Adobe XD [7189]
Path: /Applications/Adobe XD/Adobe XD.app/Contents/MacOS/Adobe XD
Identifier: Adobe XD
Version: 33.1.12.4 (33.1.12.4)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe XD [7189]
User ID: 501

Date/Time: 2020-10-02 12:53:52.405 +0200
OS Version: Mac OS X 10.15.7 (19H2)
Report Version: 12
Anonymous UUID: BEA3FDC7-5BED-9711-781D-48523FC8EEDF


Time Awake Since Boot: 3100 seconds

System Integrity Protection: enabled

Crashed Thread: 0 SpMainThread Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [7189]

 

There is more stuff after, but I think this should do the job in terms of describing the issue. Please let me know if you can help me, this is quite frustrating and I have a deadline I need to meet. 

 

Thank you,

 

J. 

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    2 replies

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Oct 2, 2020 12:21 PM UTC

    Hi Jorge,

     

    We're so sorry to hear about the trouble. To investigate this further, could you please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

     

    Meanwhile, could you please also try the suggestions shared here: https://community.adobe.com/t5/adobe-xd/adobe-xd-crashing-on-macos-catalina/m-p/11030758?page=1#M26637

     

    Let us know if the suggestion shared in the above discussion helps or if you need any further assistance.

     

    Regards

    Rishabh

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    Jorge5E7CAuthor
    Participant
    Oct 6, 2020 12:15 AM UTC

    Hello,

    I created a new user on my Mac Pro and installed the software there. In fact, besides installing XD, I also installed Illustrator, which also wasn't working properly. Much to my surprise, XD worked after installed. So the issue is related with my current/regular user. It is a bit of a hassle to be switching users often. Have you heard of this behavior? what options do I have so that it works also in my custom/regular user on my Mac? Btw, PhotoShop does work fine with my current/regular user as well as After Effects.

     

    Thank you,

     

    J.

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