Skip to main content
Jong Kwon5FD2
Participating Frequently
Jan 28, 2021 7:45 PM UTC
Question

XD Zeplin problem + downgrade problem

Hi,

nothing happens when i export to zeplin. (XD 36.1.32.5)

 

I see you guys recommend to downgrade to version 35 but on my Creative cloud, i can't find 3 dots to instal older versions. (please see screenshot attached) 

On other apps, there is 3 dots with option to choose other versions.

 

 

please help!

    This topic is closed to new replies. Start a new post to keep the conversation going.

    6 replies

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Jan 28, 2021 8:03 PM UTC

    Hi Jong,

     

    Sorry to hear you are unable to see the option for other versions in the Creative Cloud app.  XD current version is 36.2, so I would suggest updating XD as well by going to the "Check for updates" option in CCD. Along with that, I would request you to please try the below steps-

     

    • Sign out of Creative Cloud.
    • Quit Creative Cloud Desktop app and kill all related processes from Task manager/ Activity monitor.
    • Restart the machine and then Sign back in.

     

    If that doesn't help, please try reinstalling the Creative Cloud Desktop and let us know if that helps.

     

    I will try my best to help.

     

    Thanks,

    Harshika

    Translate
    Jong Kwon5FD2Author
    Participating Frequently
    Jan 28, 2021 8:18 PM UTC

    Hi Harshika, 

     

    I followed your step, but on my CC it says my XD is up to date.

     

     

     

    I also tried to reinsalling CC.

     

    Help please!

    Translate
    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Jan 28, 2021 8:22 PM UTC

    Thanks for trying the steps suggested, could you please also try the steps mentioned in this article: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html and share your results with me.

     

    Thanks,

    Harshika

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices