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InfocomS
Participant
February 3, 2023
Answered

You don't have access to Creative Cloud - Android App

  • February 3, 2023
  • 1 reply
  • 607 views

Hi! It was working for me so far but recently when I tried to view the prototypes on my android phone adobe xd app, it says 'You don't have access to Creative Cloud.'

I am the administrator!

I am saving all my files in the cloud. I can view them on my desktop but not on my phone.

 

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Hi @InfocomS ,

     

    Sorry to hear about the trouble. Please try signing out from the android app and then sign back in. On signing in, you'll get two options, Personal Account or Company/School Account, please try both the accounts and see with which account you're able to access the file. 

    Let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity ManagerCorrect answer
    Community Manager
    February 3, 2023

    Hi @InfocomS ,

     

    Sorry to hear about the trouble. Please try signing out from the android app and then sign back in. On signing in, you'll get two options, Personal Account or Company/School Account, please try both the accounts and see with which account you're able to access the file. 

    Let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

    I
    InfocomSAuthor
    Participant
    February 6, 2023

    Hi, Thanks for replying!

    I tried signing out and then signing back in as you mentioned. This time I chose a Personal account and could sign in without the 'You don't have access to Creative Cloud' message. But the projects I worked on were missing. So I signed out again and signed in using my Company/School Account and it worked.

     

    But again there seems to be an issue. The project files I worked on were displayed until June 2022. The latest project I worked on was just a few days back. 

     

    Any idea!

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