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Jamaan26069877fhwu
Participant
Sep 12, 2022 7:28 AM UTC
Answered

You have been signed out error

Everything was working well and suddenly this issue started accruing and now I cannot use XD. Can anyone guide me on how to overcome the issue?

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Harshika Verma
Harshika VermaCorrect answer
Community Manager
Sep 12, 2022 9:04 PM UTC

Hi @Jamaan26069877fhwu,

 

We are sorry for the trouble in using XD. Would you mind trying the below steps and let us know if that helps?

 

  • Please restart XD/Quit XD.
  • Please check if the Creative Cloud desktop is up to date.
  • End all the Creative Cloud processes from the Task manager/Activity monitor.
  • Sign out of the Creative Cloud desktop, restart the computer and sign back in.

 

If that doesn't help, please share the version of XD and the details of your operating system.

 

We will try our best to help.

 

Thanks,

Harshika

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2 replies

Harshika Verma
Community Manager
Harshika VermaCommunity ManagerCorrect answer
Community Manager
Sep 12, 2022 9:04 PM UTC

Hi @Jamaan26069877fhwu,

 

We are sorry for the trouble in using XD. Would you mind trying the below steps and let us know if that helps?

 

  • Please restart XD/Quit XD.
  • Please check if the Creative Cloud desktop is up to date.
  • End all the Creative Cloud processes from the Task manager/Activity monitor.
  • Sign out of the Creative Cloud desktop, restart the computer and sign back in.

 

If that doesn't help, please share the version of XD and the details of your operating system.

 

We will try our best to help.

 

Thanks,

Harshika

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    Jamaan26069877fhwuAuthor
    Participant
    Sep 20, 2022 12:19 PM UTC

    worked, thanks for the help.

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