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5 replies

abhisheka52189044
abhisheka52189044
Participant
July 1, 2019

This can be resolved by updating the registry key with following path.

Software\Microsoft\Windows\CurrentVersion\Policies\Associations

Under Associations you will have BlockProtocolElevation set to 1. You set to impty. Here you go.... It will work.

Note:- You should have installed directx and vs redistributable.

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
July 1, 2019

Thank you for sharing your solution, Abhishek.

Thanks,

Harshika

M
mrc94290095
Participant
May 17, 2019

WOW..Easy fix just install latest .NET FRAMEWORK 4.8 and its done

N
nilst10788857
Participant
March 15, 2019

Hey, I had the same issue yesterday.

I made a 100% clean install of windows and therefore had to reinstall all programs.

After install, the app opened but only would show a white screen and after ~30sec the app closed automaticly.

After restarting my pc now, the app works just fine and my guess is that you just have to restart your PC after instalation.

I hope I could help.

    Preran
    Preran
    Legend
    March 15, 2019

    Thank you for sharing your observations. It should help other users in a similar situation. Have a nice day!

    J
    Jcomey
    Participant
    March 22, 2018

    I have resolved this problem~

    D
    dinukadesilvaAuthor
    Participant
    March 22, 2018

    Okang are you on windows 10. Please tell us how could you get it resolved.

    J
    Jcomey
    Participant
    March 23, 2018

    Preran
    Preran
    Legend
    March 21, 2018

    Hi Dinukadesilva,

    Can you try the solution in this post Error Opening XD After Downloading (With Windows 10 Anniversary) and let us know if it helped?

    Thanks,

    Preran

    D
    dinukadesilvaAuthor
    Participant
    March 21, 2018

    Yp... i tried and the same result

    ankushr40215001
    ankushr40215001
    Inspiring
    March 21, 2018

    Hey,

    Your issue might require a detailed investigation and troubleshooting.

    I suggest you get in touch with our Customer Care for a quicker resolution.

    You may choose live chat or phone option, and a tech would deal with it remotely.

    Regards,

    Ankush

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