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danielmcq
danielmcq
Participant
February 22, 2016
Question

2038 Error on AIR Desktop App

  • February 22, 2016
  • 1 reply
  • 1051 views

Some users of a desktop app I publish often write to me saying they're getting a "2038" Error when they try to save a file or export a png of that file.

#2038 is tough to diagnose, though, as it's just an I/O Error without much detail. Has anybody else publishing to desktop had some of your users report this error?

When I export, for example, I'm just building a file by using the File object, like so...

exportFile = File.documentsDirectory.resolvePath(fname + ".pdf");

And then doing a browse for save...

exportFile.browseForSave("Export to pdf");

It seems like there's little room for something to go wrong, but I get this bug report quite often.

Thanks for any thoughts or suggestions.


- Daniel McQuillen

SimpleDiagrams.com

This topic has been closed for replies.

1 reply

N
Adobe Employee
Nitanwar
Adobe Employee
February 23, 2016

Hi Daniel,

I am unable to reproduce the issue at my end. Can you please provide us with sample project reproducing the issue? You can mail the project at nitanwar[@]adobe.com.

danielmcq
danielmcqAuthor
Participant
February 24, 2016

Hi Nitanwar,

I wish I could reproduce exactly, but that's what mysterious about it. Many users have reported this issue to me over time, often saying they can't save their SimpleDiagrams document (even to their desktop) or they can't export a pdf version of their document (i.e. my application generates a pdf and tries to save it where then did a browse-to-save).

So are there some known conditions where an AIR desktop app will be denied by the OS when trying to save a file? Have others experienced this?

Very strange...

Thanks,

Daniel

N
Adobe Employee
Nitanwar
Adobe Employee
February 24, 2016

HI Daniel,

I was able to save the SimpleDiagrams document on my desktop both on Mac and Windows.

Without the exact reproducible steps from your side it would be difficult for us to find the real cause of this issue .

Can you please ask your users the scenarios/steps which reproduce the issue.

Also please provide the OS information and Adobe AIR version for which you are facing this error.

Thanks

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