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Participant
October 28, 2012
Question

3.4.0.2710 Will not install.

  • October 28, 2012
  • 1 reply
  • 761 views

Having some problems installing Air.  Logs show the following:

[2012-10-28:02:00:39] Runtime Installer begin with version 3.5.0.520 on Windows 7 x86

[2012-10-28:02:00:39] Commandline is:

[2012-10-28:02:00:39] No installed runtime detected

Installing on Windows 64bit Ultimate.

If I install on -silent then installation is successful, however NO air app will install.

All crashes report a problem with webkit.dll.

I already tried the Microsoft Fixit tool in case there was an issue somewhere, but it was not useful.

Windows crash log:

Problem signature:

  Problem Event Name:     APPCRASH

  Application Name:     Adobe AIR Installer.exe

  Application Version:     3.4.0.2710

  Application Timestamp:     50628b38

  Fault Module Name:     WebKit.dll

  Fault Module Version:     6531.9.0.0

  Fault Module Timestamp:     50628905

  Exception Code:     c0000005

  Exception Offset:     001e15bc

  OS Version:     6.1.7601.2.1.0.256.1

  Locale ID:     2057

  Additional Information 1:     0a9e

  Additional Information 2:     0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:     0a9e

  Additional Information 4:     0a9e372d3b4ad19135b953a78882e789

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1 reply

chris.campbell
Legend
November 3, 2012

Would you be willing to generate a crash log for us and send the resulting .dmp file to ccampbel@adobe.com?  Here's some instructions on how to enable crash logging on Windows (while it refers to Internet Explorer on Vista and Windows 7, it should create the crash dumps for AIR applications too.)

http://helpx.adobe.com/flash-player/kb/report-flash-player-crash.html#main_Safari_on_Windows_XP

You might also want to try downloading and extracting the file "eulaAccepted" attached to this post and copying it to the folder:

C:\Users\username\AppData\Roaming\Adobe\AIR