404 when my application attempts to download AIR runtime

Question

Recently, my application has been unable to install the AIR runtime as part of the installation on Windows 10 (despite no changes being made to my application). If AIR is not already installed, this will fail and this message appears:

If AIR is installed already, then installation works successfully - this is fine for development but a big hassle for end users.

This is what occurs in the install log:

[2019-05-30:13:26:33] Bootstrapper begin with version 32.0.0.116 on Win x86

[2019-05-30:13:26:33] No installed runtime detected

[2019-05-30:13:26:33] Begin runtime download from https://airdownload.adobe.com/air/3/nai/windows10.0/x86/installer

[2019-05-30:13:26:34] Download failure: 404 not found

[2019-05-30:13:26:36] Bootstrapper end with exit code 14

What's causing this?

Thanks in advance for any help that can be provided.

yvanfrey · Accepted Answer

Looks like that URL now returns something again...

nolee9187 · Answer

I changed the way: Check to see if there is an AIR runtime and if not, go to the runtime installation page. If there is an AIR runtime, it seems to be the best way to change it so that it can be installed.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded