Skip to main content
R
richardstevenhack
Participant
August 30, 2010
Question

Adobe AIR 2.0.3.13070 Does Not Update

  • August 30, 2010
  • 1 reply
  • 27373 views

I am running Adobe AIR 2.0.2.12610 on openSUSE Linux 11.0. I am using it mostly to run TweetDeck.

Lately, when I run TweetDeck, after a bit Adobe AIR says there is an update to 2.0.3.13070 available. It tells me I have to close TweetDeck to install it, so I close TweetDeck. However the KDE Wallet is still open.

I tell it to install, it prompts me for the root password which I enter.

Then the install fails with the error :  Sorry, an error has occured. Adobe AIR could not be installed. Install either Gnome Keyring or KDE Wallet before installing Adobe AIR.

However, KDE Wallet IS installed and is open at the time. The AIR update won't install whether the Wallet is open or closed.

Can this be fixed?

This topic has been closed for replies.

1 reply

A
Anonymous
September 2, 2010

Hi,

A Knowledge base article for Kwallet configuration issues can be located at : http://kb2.adobe.com/cps/492/cpsid_49267.html

The steps listed there might help.

Also, do you have both KDE and GNOME desktop environments installed? If yes, could you please do:

env | grep -i gnome

And tell if there's any output.(ideally, it should not return anything)

Also, could you attach the contents of your log file here:

$HOME/.appdata/Adobe/AIR/Logs/Install.log

R
richardstevenhackAuthor
Participant
September 2, 2010

Here's the results of the environment command:

env | grep -i gnome

MANPATH=/home/rhack/man:/usr/local/man:/usr/local/share/man:/usr/share/man:/opt/gnome/share/man

GNOME2_PATH=/usr/local:/opt/gnome:/usr

PATH=/opt/kde3/bin:/home/rhack/bin:/usr/local/bin:/usr/bin:/bin:/usr/bin/X11:/usr/X11R6/bin:/usr/games:/usr/lib/mit/bin:/usr/lib/mit/sbin:/opt/gnome/bin:/usr/lib/qt3/bin:/opt/real/RealPlayer:/usr/sbin:/usr/sbin

XDG_DATA_DIRS=/usr/local/share:/usr/share:/etc/opt/kde3/share:/opt/gnome/share:/opt/kde3/share

ACLOCAL_FLAGS=-I /opt/gnome/share/aclocal

PKG_CONFIG_PATH=/opt/gnome/lib64/pkgconfig:/opt/gnome/share/pkgconfig

INFOPATH=/usr/local/info:/usr/share/info:/usr/info:/opt/gnome/share/info

Log is attached.

A
Anonymous
September 9, 2010

Hi,

I cannot locate your log file. Could you please mail it to me at neh@adobe.com or paste the contents here?

Also, please try restarting your system and logging into KDE session and then installing it.

Also, are you using a 64 bit machine?

In that case, please follow the steps listed on http://kb2.adobe.com/cps/521/cpsid_52132.html to ensure there are no missing libraries.

Thanks

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices