Adobe air

Question

I have tried to install Adobe Air repeatedly and all I get is the message that this installation is damaged. I have tried uninstalling and the reinstalling to no effect. Can anyone tell me what is going on and how to resolve this?

chris.campbell · Answer

I'm sorry you are running into problems getting AIR installed. You didn't mention what OS you were using, so I'll assume Windows for now.

Microsoft has recently released a new utility that can help resolve installation problems. Would you mind giving this a try and let us know how it works for you? When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system. Once finished, download the latest version of AIR and install again.

Microsoft Install and Uninstall Fix It

If you still encounter problems, we'll need to review the AIR installer log to better diagnose the issue. Please post back with the log contents. You can find instructions for finding these logs here:

AIR Installer Log Instructions

Thanks,

Chris

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