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johnl6849
Participant
November 15, 2013
Question

Adobe Air

  • November 15, 2013
  • 1 reply
  • 2967 views

I am getting amn error message re: adobe air. "application descriptor could not be found...." I uninstalled then downloaded but still get the same message. What can I do? Thanks

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1 reply

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
November 15, 2013

Does this message occur when you start the app up?  Can you point me to the installer so I can give it a try?

J
johnl6849Author
Participant
November 15, 2013

The error message occurs when I start up my computer. When you say “installer” what do you mean? I downloaded from the Adobe Air web site…

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
November 15, 2013

Ok, sounds like you have an AIR application being launched at startup that has somehow corrupted itself.  Reinstalling AIR won't help, what we need to do is identify this application and either remove it from the startup list or uninstall/reinstall it.

The easiest way to determine what AIR apps you have installed on your system is to actually uninstall Adobe AIR from the Programs and Features control panel (add/remove programs.)  When you start the uninstall process, a dialog will appear asking if you really want to uninstall.  This dialog will list out all of the programs on your system that currently rely on AIR being installed.  Note this list of applications and then cancel the uninstall.  From there, I'd recommend looking for this entry in your Start menu's startup folder or simply uninstalling that app then reinstalling.

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