Adobe AIR App failed to start and now won't install

Hi,

This is a 1603 MSI installing error.  The reason is that the msi file which is needed for AIR installation and uninstallation might be deleted accidentally.

Please try this solution:

Step 1. Download the “Windows Installer CleanUp Utility” tool here. Click the “DOWNLOAD LOCATIONS” button, and it will download automatically. The installer file name is “msicuu2.exe”.

Step 2. This tool was initially designed for win xp, in order to make sure it install and run well Win 7. You need to make a small configuration.

Right click on the msicuu2.exe installer file,  go to Properties -> Compatibility -> check “Run this problem in compatibility mode for Windows XP (SP3)”. Here is a screen shot.  And then run the installer and install the application.

Step 3. After installation, go to Start -> All Programs -> Find “Windows Install Clean Up” and click on the icon to launch the utility program.

You should see this window open:

Step 4. In the opened window, find a program named “Adobe AIR [x.x.x…]” as the version. Mine is AIR 3.0.0.3880.   When you select on the item, and click the “Remove” button, the utility will remove the program completely. I suggest you to remove all Adobe AIR versions listed in the window.

Step 5. After a clear uninstallation, you can get the latest version of Adobe AIR here. Try to install it and it should be installed right away without any problem.

Reference links:

China Flash Runtime Blog, and the forum post "Can't install Air on XP home edition (sp3) ".

Thanks,

Ru Wan

Flash Runtime Customer Experience