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Participant
December 4, 2015
Question

Adobe AIR Application Installer.app version 19.0.0.241 on Mac OS X 10.10.5 won't select app (it is grayed out) after launch. Why?

  • December 4, 2015
  • 2 replies
  • 1046 views

I just successfully downloaded and installed the the installer app. After double clicking the installer app, the window (Applications > Utilities>Select an Installation Package) where the app was installed opened.  The app (Adobe AIR Application Installer.app) was grayed out. After clicking and selecting the grayed out name of the app and then clicking the "Open" button on the lower right corner of the window, a new window appeared with the following error message:

Sorry, an error has occurred.

The application could not be installed because the installer file is

damaged. Try obtaining a new installer file from the application author.

Close

What is going on here?  What have I done wrong?

wallystuart@comcast.net

This topic has been closed for replies.

2 replies

Community Manager
December 10, 2015

Hi,

Could you please share the App so that we can look into the issue.

Thanks

Participant
December 10, 2015

Kratika. Please advise how you like us to share the app in question. wallystuart@comcast.net

Sent from my iPad

Participant
December 10, 2015

I have the same problem that stared couple days ago! And I also have the same ios version!

Very important program for me doesn't work! (Direct Commander)

Please fix this problem as soon as possible! Or tell us what to do! Thank you

marinastR93@mail.ru