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November 29, 2013
Question

Adobe AIR Application won't install

  • November 29, 2013
  • 1 reply
  • 801 views

Also, tried reinistalling latest version of Adobe AIR but a message appears saying that the latest version of Adobe AIR is already installed, even though I thought I had unistalled it with the help of Microsoft Fix it (i.e. it no longer appeared in the least of programs installed on the computer).

I am using a Samsung laptop with Windows 7.

Following my latest attempt to install the application, I located the Adobe AIR log:

[2013-11-29:20:21:14] Runtime Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-11-29:20:21:14] Commandline is:

[2013-11-29:20:21:14] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-11-29:20:21:18] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2013-11-29:20:21:18] Runtime Installer end with exit code 0

[2013-11-29:20:21:37] Application Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-11-29:20:21:37] Commandline is: "C:\Program Files (x86)\Mr Smooth\MrSmooth.1.0F.air"

[2013-11-29:20:21:37] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-11-29:20:21:37] Got an unexpected fatal error while loading SWF: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="app:/Adobe AIR Application Installer.swf" errorID=0]

[2013-11-29:20:21:58] Application Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-11-29:20:21:58] Commandline is: "C:\Program Files (x86)\Mr Smooth\MrSmooth.1.0F.air"

[2013-11-29:20:21:58] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-11-29:20:21:58] Got an unexpected fatal error while loading SWF: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="app:/Adobe AIR Application Installer.swf" errorID=0]

[2013-11-29:20:22:03] Application Installer begin with version 3.9.0.1210 on Windows 7 x86

[2013-11-29:20:22:03] Commandline is: "C:\Program Files (x86)\Mr Smooth\MrSmooth.1.0F.air"

[2013-11-29:20:22:03] Installed runtime (3.9.0.1210) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2013-11-29:20:22:03] Got an unexpected fatal error while loading SWF: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="app:/Adobe AIR Application Installer.swf" errorID=0]

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1 reply

November 30, 2013

Please note that I managed to resolve this myself by first of all deleting the Adobe AIR folder contained within C\Program Files (x86)\Common Files of my hard drive and then re-attempting the Adobe Air application installation. This immediately caused a prompting of an update to Adobe AIR, which I ran. It  seems that the Adobe AIR application installation package contained an older version of Adobe AIR than was already installed within the 'Common Files' folder, and this apparently led to the error (sorry, I cannot explain it any more technical terms than that!).