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A
Anonymous
September 24, 2012
Question

Adobe air apps cannot be installed

  • September 24, 2012
  • 1 reply
  • 2609 views

Hi,

I have trouble with my PC to install any kind of adobe air app. When I start to install a Adobe air app, I get the UAC request and I confirm it but then the Adobe Air Application Installer.exe *32 is hanging and doing nothing.

When I repeat the process another Adobe Air Application Installer.exe *32 instance is started.

Here is my equipment and what I tried:

Equipment:

Windows 7 professional SP1 64 -Bit

- Reinstalling Adobe air with Revo Uninstaller(cleaning registry) and installing it new with Admin rights.

- Installing Adobe air in Windows XP Sp3 mode

- Multiple apps were tried and when I start them with the SDK, they are working fine.

- No information are available in the windows eventlogs


Any idea  how to solve it or any possibility to start a debug tool to get more information?

Thank you in advance for any input and help!

Cheers,

Dominik

This topic has been closed for replies.

1 reply

chris.campbell
chris.campbell
Legend
September 25, 2012

I'm sorry you're running into installation issues with AIR.  Microsoft has released a utility that can help resolve installation problems.  Would you mind giving this a try and let us know how it works for you?  When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system.  Once finished, download the latest version of AIR and install again.

Microsoft Install and Uninstall Fix It

If you still encounter problems, we'll need to review the AIR installer log to better diagnose the issue.  Please post back with the log contents.  You can find instructions for finding these logs here:

AIR Installer Log Instructions

A
Anonymous
September 25, 2012

Hi Chris,

I appreciate your support!

Sadly the Microsoft Install and Uninstall Fix It tool does not work, adobe air is still hanging during the app installation.

This is what I have done:

  1. 1. Uninstall Adobe air with the Microsoft Tool
  2. 2. Install Adobe air new
  3. 3. Try to install the app SmartClient.air -> Did not work
  4. 4. Try to install the app DesktopiPhone.air -> Did not work

Now I have 4 Adobe air instance in the task manager(see screenshot)

2* Adobe Air Installer

2* Adobe Air Application Installer

Here the install log file:

[2012-09-25:08:54:39] Runtime Installer begin with version 3.4.0.2540 on Windows 7 x86

[2012-09-25:08:54:39] Commandline is:

[2012-09-25:08:54:39] No installed runtime detected

[2012-09-25:08:54:41] Relaunching with elevation

[2012-09-25:08:54:41] Launching subprocess with commandline c:\users\sd000037\appdata\local\temp\airb183.tmp\adobe air installer.exe -ei

[2012-09-25:08:54:43] Runtime Installer begin with version 3.4.0.2540 on Windows 7 x86

[2012-09-25:08:54:43] Commandline is: -stdio \\.\pipe\AIR_4324_0 -ei

[2012-09-25:08:54:43] No installed runtime detected

[2012-09-25:08:54:43] Starting silent runtime install. Installing runtime version 3.4.0.2540

[2012-09-25:08:54:43] Installing msi at c:\users\sd000037\appdata\local\temp\airb183.tmp\setup.msi with guid {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}

[2012-09-25:08:54:45] Runtime Installer end with exit code 0

[2012-09-25:08:54:45] Elevated install completed

[2012-09-25:08:55:46] Application Installer begin with version 3.4.0.2540 on Windows XP x86

[2012-09-25:08:55:46] Commandline is: "D:\Arbeit\SmartOffice\0.07.23 MAIN_10082012_001_BETA\SmartClient.air"

[2012-09-25:08:55:46] Installed runtime (3.4.0.2540) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2012-09-25:08:57:27] Application Installer begin with version 3.4.0.2540 on Windows XP x86

[2012-09-25:08:57:27] Commandline is: D:\Arbeit\SmartOffice\DesktopiPhone.air

[2012-09-25:08:57:27] Installed runtime (3.4.0.2540) located at c:\Program Files (x86)\Common Files\Adobe AIR

Thanks,

Dominik

chris.campbell
chris.campbell
Legend
September 25, 2012

Thanks for giving that a try.  I'm not seeing anything wrong in the install log, but you shouldn't being seeing hung instances in your task manager.  Could you try creating a new, temporary, user account and seeing if you can install from there?

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