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December 3, 2010
Question

Adobe Air Damaged can't uninstall and browser wont run

  • December 3, 2010
  • 1 reply
  • 1123 views

Hi,

I am in snowed in on a remote hillside in the Scottish Highlands.

My elderly neighbour - half a mile a way has been having trouble with her computer - I am trying to help her get back online

She is running XP and IE (I believe it is 7 but as you will see this isnt easy to determine)

Her life's work is on the computer (she is a biologist)

Our internet is *very* slow - the best we can get is 0.5Mb/s

The only browser installed on her system is IE, when it starts it immediately fails with the windows message box "Adobe Air - the installation of this application is damaged. try re-installing or contacting the publisher for assistance" The browser then immediately exits and the computer crashes If you shut it down you then get a blue screen with an IRQL error.

If you dont launch the browser the computer seems to work ok

As there is no other browser on the computer getting a new adobe installer on it is hard

You can't uninstall as the system crashes on uninstall

I have tried going back to an earlier restore point - same problem

I have tried safe mode - same problem

It seems to be running air v 2.0.4.13090

I have searched for adobeairinstaller.exe on the system so I can try a command line uninstall but can't locate it

I think the file must be damaged and so wondered if I might hack the registry to try and stop it loading

I *think* i have backed up all of the data and email but partly due to our slow internet [the windows update process will take several days] and partly due to the fact that she reinstalling some of her apps may prove impossible I *Really* dont want to format and start again

Any help - gratefully received - Please remember there is no working browser so anything that has to be downloaded has to be done here and walked up the hill through the snow on a usb key.

install log (just the most recent section] attached

Many Thanks

Tim

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1 reply

December 4, 2010

ok I solved it myself

1/ use windows XP built in FTP to download Mozilla firefox from their ftp site

2/ use that to download adobe air latest installer

3/ use command line adobeairinstaller.exe -uninstall

4/ better but ie still not working so go to microsoft download centre (in firefox) and download an ie upgrade and install it

5/ reinstall air

job done

chris.campbell
Legend
December 8, 2010

Hi Tim,

Snowed in on a mountain side, slow internet speeds and important information on the line and you got it solved.  Nice work!!

Chris