Adobe Air Damaged can't uninstall and browser wont run
Hi,
I am in snowed in on a remote hillside in the Scottish Highlands.
My elderly neighbour - half a mile a way has been having trouble with her computer - I am trying to help her get back online
She is running XP and IE (I believe it is 7 but as you will see this isnt easy to determine)
Her life's work is on the computer (she is a biologist)
Our internet is *very* slow - the best we can get is 0.5Mb/s
The only browser installed on her system is IE, when it starts it immediately fails with the windows message box "Adobe Air - the installation of this application is damaged. try re-installing or contacting the publisher for assistance" The browser then immediately exits and the computer crashes If you shut it down you then get a blue screen with an IRQL error.
If you dont launch the browser the computer seems to work ok
As there is no other browser on the computer getting a new adobe installer on it is hard
You can't uninstall as the system crashes on uninstall
I have tried going back to an earlier restore point - same problem
I have tried safe mode - same problem
It seems to be running air v 2.0.4.13090
I have searched for adobeairinstaller.exe on the system so I can try a command line uninstall but can't locate it
I think the file must be damaged and so wondered if I might hack the registry to try and stop it loading
I *think* i have backed up all of the data and email but partly due to our slow internet [the windows update process will take several days] and partly due to the fact that she reinstalling some of her apps may prove impossible I *Really* dont want to format and start again
Any help - gratefully received - Please remember there is no working browser so anything that has to be downloaded has to be done here and walked up the hill through the snow on a usb key.
install log (just the most recent section] attached
Many Thanks
Tim