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Participant
June 20, 2011
Answered

Adobe Air. Damaged installation.

  • June 20, 2011
  • 1 reply
  • 1548 views

On start up I get a pop up  " The installation of this application is damaged. Try reinstalling etc."  Have tried reinstalling Adobe Air and get the same reply. I have now trawled  through my registery files, deleting all Adobe Air files in order to get a clean installation and have reistalled AA but still get a "Damaged Installation"  Can anyone suggest a solution?

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Correct answer chris.campbell

Hi,

It's hard to determine exactly what is causing that error without knowing what app is causing it.  Since AIR is just a runtime, it by itself isn't the cause of the problem.  I think I'd try a couple of things.

First, I'd initiate an uninstall of AIR via the uninstall programs control panel.  The first thing you'll be presented with is a list of AIR applications that are installed.  Here's what mine displays, note the 3 AIR applications I have installed on this system.  Click cancel once you've written down the list of applications.

Next, launch msconfig and click the "startup" tab.  Examine the list displayed against the list you wrote down earlier to determine if you have an AIR application launching at startup.  If so, uncheck the app in msconfig and click apply.  Reboot and see if the error still occurs.  After resolving the error, I'd recommend uninstalling and reinstalling the offending application.

Hope this helps,

Chris

1 reply

chris.campbell
chris.campbellCorrect answer
Legend
June 20, 2011

Hi,

It's hard to determine exactly what is causing that error without knowing what app is causing it.  Since AIR is just a runtime, it by itself isn't the cause of the problem.  I think I'd try a couple of things.

First, I'd initiate an uninstall of AIR via the uninstall programs control panel.  The first thing you'll be presented with is a list of AIR applications that are installed.  Here's what mine displays, note the 3 AIR applications I have installed on this system.  Click cancel once you've written down the list of applications.

Next, launch msconfig and click the "startup" tab.  Examine the list displayed against the list you wrote down earlier to determine if you have an AIR application launching at startup.  If so, uncheck the app in msconfig and click apply.  Reboot and see if the error still occurs.  After resolving the error, I'd recommend uninstalling and reinstalling the offending application.

Hope this helps,

Chris

klyg1Author
Participant
June 21, 2011

Chris.

         Thank you for your reply which was most helpful. The problem apps were BBC Iplayer and the Met Office Widget. The problem appears to be down to a

Damaged Windows Installer file whichI hope can be recovered from an existing full hard disc backup. Again. Many thanks. KLYG1