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A
Anonymous
June 9, 2013
Question

Adobe air doesn't work with my software any more.

  • June 9, 2013
  • 1 reply
  • 2761 views

Hi all, I have 2 pieces of software that require adobe air, and lately both have been getting intermittent, both fail at the same time and then both start working at the same time.

I had the suggestion made by support forone that this is a problem with adobe air, and as both require it, and both fail or work at the same time, this seems reasonable.

I have uninstalled it and reinstalled it, no difference. They have also suggested I try it with a different user, and with a different user it works fine.

Windows 7, it should be the latest version of air as I uninstalled and redownloaded and installed just a couple of days ago.

The software that won't work is Market Samurai (cannot connect to google adwords) and Long Tail Pro (cannot connect to server).

Any ideas anyone?

Thanks

Peter

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1 reply

A
Anonymous
June 9, 2013

Correction, I just tried again in another user account and it wouldn't work in that account either.

A
Anonymous
June 9, 2013

Just tried uninstalling and reinstalling again, same result.

I've been looking around and found the suggestion to post the log in the forum, so here it is:

[2013-06-06:12:52:35] Unpackaging file:///C:/Users/User/AppData/Roaming/com.longtailpro.LongTailPro/Local%20Store/%23ApplicationUpdater/update.air to C:\Users\User\AppData\Local\Temp\flaD4D.tmp

[2013-06-06:12:52:36] Application signature verified

[2013-06-06:12:52:36] Unpackaging/validation complete

[2013-06-06:12:52:36] Converting unpackaged application to a native installation package in C:\Users\User\AppData\Local\Temp\flaE67.tmp

[2013-06-06:12:52:37] Native installation package creation succeeded

[2013-06-06:12:52:37] Starting silent app update of c:\program files. Updating from com.longtailpro.LongTailPro version 2.2.2 to com.longtailpro.LongTailPro version 2.2.3 using the source file at file:///C:/Users/User/AppData/Roaming/com.longtailpro.LongTailPro/Local%20Store/%23ApplicationUpdater/update.air

[2013-06-06:12:52:37] Installing msi at C:\Users\User\AppData\Local\Temp\flaE67.tmp\setup.msi with guid {3FF14E79-D191-C788-6390-9FC9B7677C30}

[2013-06-06:12:52:50] Application Installer end with exit code 0

[2013-06-06:12:52:50] Elevated install completed

[2013-06-06:12:52:51] Launching subprocess with commandline c:\program files\LongTailPro\LongTailPro.exe

[2013-06-06:12:52:55] Application Installer end with exit code 0

[2013-06-06:15:02:32] Application Installer begin with version 3.7.0.1860 on Windows 7 x86

[2013-06-06:15:02:32] Commandline is: "C:\Downloads\Long Tail Pro\LongTailProTrial\LongTailPro2.2.2.air"

[2013-06-06:15:02:32] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR

[2013-06-06:15:02:34] Unpackaging file:///C:/Downloads/Long%20Tail%20Pro/LongTailProTrial/LongTailPro2.2.2.air to C:\Users\User\AppData\Local\Temp\flaBD9.tmp

[2013-06-06:15:02:35] Application signature verified

[2013-06-06:15:02:35] Unpackaging/validation complete

[2013-06-06:15:02:35] Installed app (com.longtailpro.LongTailPro) located at C:\program files\LongTailPro\LongTailPro.exe

[2013-06-06:15:02:41] Cancel request received

[2013-06-06:15:02:41] Application Installer end with exit code 6

[2013-06-08:15:50:39] Application Installer begin with version 3.7.0.1860 on Windows 7 x86

[2013-06-08:15:50:39] Commandline is: -stdio \\.\pipe\AIR_7324_0 -runtime "c:\Program Files\Common Files" -update -silent -logToStdout "c:\program files\longtailpro\longtailpro.exe" file:///C:/Users/Jayden/AppData/Roaming/com.longtailpro.LongTailPro/Local%20Store/%23ApplicationUpdater/update.air 2.2.5

[2013-06-08:15:50:39] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR

[2013-06-08:15:50:39] Installed app (com.longtailpro.LongTailPro) located at c:\program files\longtailpro\longtailpro.exe

[2013-06-08:15:50:39] Unpackaging file:///C:/Users/Jayden/AppData/Roaming/com.longtailpro.LongTailPro/Local%20Store/%23ApplicationUpdater/update.air to C:\Users\User\AppData\Local\Temp\flaF2D6.tmp

[2013-06-08:15:50:39] Application signature verified

[2013-06-08:15:50:39] Unpackaging/validation complete

[2013-06-08:15:50:39] Converting unpackaged application to a native installation package in C:\Users\User\AppData\Local\Temp\flaF3E0.tmp

[2013-06-08:15:50:40] Native installation package creation succeeded

[2013-06-08:15:50:40] Starting silent app update of c:\program files. Updating from com.longtailpro.LongTailPro version 2.2.3 to com.longtailpro.LongTailPro version 2.2.5 using the source file at file:///C:/Users/Jayden/AppData/Roaming/com.longtailpro.LongTailPro/Local%20Store/%23ApplicationUpdater/update.air

[2013-06-08:15:50:40] Installing msi at C:\Users\User\AppData\Local\Temp\flaF3E0.tmp\setup.msi with guid {93646873-59F2-EBAE-D35F-E8AD1C3C162D}

[2013-06-08:15:50:51] Application Installer end with exit code 0

[2013-06-08:16:09:52] Runtime Installer begin with version 3.7.0.1860 on Windows Vista x86

[2013-06-08:16:09:52] Commandline is:

[2013-06-08:16:09:52] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR

[2013-06-08:16:09:59] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2013-06-08:16:10:00] Runtime Installer end with exit code 0

[2013-06-08:16:10:00] Runtime Installer begin with version 3.7.0.1860 on Windows Vista x86

[2013-06-08:16:10:00] Commandline is: -installupdatecheck

[2013-06-08:16:10:00] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR

[2013-06-08:16:10:02] Performing pingback request

[2013-06-08:16:10:03] Failure during pingback request: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032" errorID=2032]

[2013-06-08:16:10:03] Runtime Installer end with exit code 0

[2013-06-09:14:40:29] Runtime Installer begin with version 3.7.0.1860 on Windows 7 x86

[2013-06-09:14:40:29] Commandline is: -arp:uninstall

[2013-06-09:14:40:29] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR

[2013-06-09:14:40:38] Runtime Installer end with exit code 6

[2013-06-09:14:42:08] Runtime Installer begin with version 3.7.0.1860 on Windows 7 x86

[2013-06-09:14:42:08] Commandline is: -arp:uninstall

[2013-06-09:14:42:08] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR

[2013-06-09:14:42:17] Relaunching with elevation

[2013-06-09:14:42:17] Launching subprocess with commandline c:\program files\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2013-06-09:14:42:17] Runtime Installer begin with version 3.7.0.1860 on Windows 7 x86

[2013-06-09:14:42:17] Commandline is: -stdio \\.\pipe\AIR_5764_0 -eu

[2013-06-09:14:42:17] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR

[2013-06-09:14:42:17] Starting runtime uninstall. Uninstalling runtime version 3.7.0.1860

[2013-06-09:14:42:17] Reinstalling c:\Program Files\Common Files\Adobe AIR\Versions\1.0\setup.msi

[2013-06-09:14:42:23] Uninstalling product with GUID {A0087DDE-69D0-11E2-AD57-43CA6188709B}

[2013-06-09:14:42:25] Runtime Installer end with exit code 0

[2013-06-09:14:42:25] Elevated install completed

[2013-06-09:14:42:25] Runtime Installer end with exit code 0

[2013-06-09:14:49:46] Runtime Installer begin with version 3.7.0.1860 on Windows Vista x86

[2013-06-09:14:49:46] Commandline is:

[2013-06-09:14:49:46] No installed runtime detected

[2013-06-09:14:49:49] Relaunching with elevation

[2013-06-09:14:49:49] Launching subprocess with commandline c:\users\user\appdata\local\temp\air642e.tmp\adobe air installer.exe -ei

[2013-06-09:14:49:52] Runtime Installer begin with version 3.7.0.1860 on Windows 7 x86

[2013-06-09:14:49:52] Commandline is: -stdio \\.\pipe\AIR_6344_0 -ei

[2013-06-09:14:49:52] No installed runtime detected

[2013-06-09:14:49:52] Starting silent runtime install. Installing runtime version 3.7.0.1860

[2013-06-09:14:49:52] Installing msi at c:\users\user\appdata\local\temp\air642e.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}

[2013-06-09:14:49:59] Runtime Installer end with exit code 0

[2013-06-09:14:49:59] Elevated install completed

[2013-06-09:14:50:03] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2013-06-09:14:50:03] Runtime Installer end with exit code 0

[2013-06-09:14:50:04] Runtime Installer begin with version 3.7.0.1860 on Windows Vista x86

[2013-06-09:14:50:04] Commandline is: -installupdatecheck

[2013-06-09:14:50:04] Installed runtime (3.7.0.1860) located at c:\Program Files\Common Files\Adobe AIR

[2013-06-09:14:50:05] Performing pingback request

[2013-06-09:14:50:05] Failure during pingback request: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032" errorID=2032]

[2013-06-09:14:50:05] Runtime Installer end with exit code 0

A
Anonymous
June 9, 2013

Sorted. After quite some time on Google I found the suggestion to take a look at IE (I use chrome) and see if it is set in offline mode. It was, how I have no idea, but untick that and hey presto it works!

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