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badxmpl
badxmpl
Participant
May 10, 2017
Question

Adobe Air "Download" button redirects browers to the Creative Cloud product page

  • May 10, 2017
  • 4 replies
  • 671 views

Trying to install Air. I go to https://get.adobe.com/air/ and click Download. My browser goes to the Creative Cloud product page and the download does not start.

MacBook Pro running 10.11.6 using Firefox 53.0.2 64-bit.

This topic has been closed for replies.

4 replies

deborahh40533626
deborahh40533626
Participant
May 19, 2017

! have the same problem with  Windows 7

A
Anonymous
May 13, 2017

I had the same issue using the Opera browser.  Worked fine when I switched to Edge.

ridhij4208356012135538
Adobe Employee
ridhij4208356012135538
Adobe Employee
May 16, 2017

Hi,

Do you use any ad-blocker in Opera browser?

Thanks!

ridhij4208356012135538
Adobe Employee
ridhij4208356012135538
Adobe Employee
May 12, 2017

Hi,

What browser are you using when you are facing the issue? Did you check your downloads if the Adobe AIR installer was downloaded?

Also are you using any sort of ad-blocker in the browser where you are facing the issue. If yes which one.

Thanks!

badxmpl
badxmplAuthor
Participant
May 10, 2017

I just tried Chrome and the DL started worked and Air installed just fine.

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