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Participant
January 31, 2012
Question

Adobe AIR download issue

  • January 31, 2012
  • 1 reply
  • 1002 views

Hello,

I'm trying to download the newest version of Adobe AIR and, upon launching the installer, I keep getting a pop-up message telling me that "this application requires a version of Adobe AIR which cannot be found.  Please download the lastest version of the runtime from http://www.adobe.com/go/getair, or contact the application author for an updated version."

I've read through the online troubleshooting, and either I'm not tech saavy enough to figure it out or my issue wasn't listed.

Please help.

I'm on my MacBook Pro, OS X 10.7.2

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1 reply

chris.campbell
Legend
February 1, 2012

Can you post your AIR install log so I can take a look at what's happening?

Thanks,

Chris

Participant
February 1, 2012

Chris, where do I find that?

Heather

chris.campbell
Legend
February 1, 2012

Hi Heather, you can find instructions for this here:

Mac Install Log Instructions

Thanks,

Chris