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January 27, 2012
Question

Adobe Air Install Error 5100

  • January 27, 2012
  • 1 reply
  • 8246 views

Can't seem to get this to install! Here's my Log file....

[2011-08-04:17:44:38] Runtime Installer begin with version 2.7.0.19530 on Windows Vista x86
[2011-08-04:17:44:38] Commandline is: -playerVersion=10,3,181,26 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -x1 http://www.jackpotspin.com/BHDownloader/BadgeHelpDownloader.air -- "installed from web"
[2011-08-04:17:44:38] No installed runtime detected
[2011-08-04:17:44:38] Invoking Application Installer for combined install
[2011-08-04:17:44:38] Launching subprocess with commandline C:\Users\Don\AppData\Local\Temp\AIR927B.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Don\AppData\Local\Temp\AIR927B.tmp -playerVersion=10,3,181,26 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.jackpotspin.com/BHDownloader/BadgeHelpDownloader.air -- "installed from web"
[2011-08-04:17:44:38] Application Installer begin with version 2.7.0.19530 on Windows Vista x86
[2011-08-04:17:44:38] Commandline is: -runtime C:\Users\Don\AppData\Local\Temp\AIR927B.tmp -playerVersion=10,3,181,26 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.jackpotspin.com/BHDownloader/BadgeHelpDownloader.air -- "installed from web"
[2011-08-04:17:44:38] No installed runtime detected
[2011-08-04:17:44:39] Unpackaging http://www.jackpotspin.com/BHDownloader/BadgeHelpDownloader.air to C:\Users\Don\AppData\Local\Temp\flaBC77.tmp
[2011-08-04:17:44:42] Application signature verified
[2011-08-04:17:44:42] Unpackaging/validation complete
[2011-08-04:17:45:05] Cancel request received
[2011-08-04:17:45:05] Application Installer end with exit code 6
[2011-08-04:17:45:05] Subprocess app installer failed (6)
[2011-08-04:17:45:05] Cancel request received
[2011-08-04:17:45:05] Runtime Installer end with exit code 6
[2011-12-18:11:46:58] Bootstrapper begin with version 2.7.1.19610 on Win x86
[2011-12-18:11:46:58] No installed runtime detected
[2011-12-18:11:46:58] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.0/x86/installer
[2011-12-18:11:47:03] Download success
[2011-12-18:11:47:03] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows6.0/x86/installer.p7
[2011-12-18:11:47:03] Download success
[2011-12-18:11:47:03] Detached signature verified
[2011-12-18:11:47:03] Begin cert chain validation
[2011-12-18:11:47:03] Begin crl download from http://crl.adobe.com/prodSvce.crl
[2011-12-18:11:47:03] Download success
[2011-12-18:11:47:03] Begin crl download from http://crl.adobe.com/cds.crl
[2011-12-18:11:47:03] Download success
[2011-12-18:11:47:03] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList;binary
[2011-12-18:11:47:03] Download failure: could not retrieve crl crypt object
[2011-12-18:11:47:04] Cert chain validation succeeded
[2011-12-18:11:47:15] Launching subprocess with commandline "C:\Users\Don\AppData\Local\Temp\AIRRuntimeInstaller.exe" -x1 "C:\Users\Don\AppData\Local\Temp\AIRA600.tmp\Amazon MP3 Uploader"
[2011-12-18:11:47:22] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2011-12-18:11:47:22] Commandline is: -x1 "C:\Users\Don\AppData\Local\Temp\AIRA600.tmp\Amazon MP3 Uploader"
[2011-12-18:11:47:22] No installed runtime detected
[2011-12-18:11:47:22] Invoking Application Installer for combined install
[2011-12-18:11:47:22] Launching subprocess with commandline C:\Users\Don\AppData\Local\Temp\AIRF538.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Don\AppData\Local\Temp\AIRF538.tmp -withRuntime -url "C:\Users\Don\AppData\Local\Temp\AIRA600.tmp\Amazon MP3 Uploader"
[2011-12-18:11:47:22] Application Installer begin with version 3.1.0.4880 on Windows Vista x86
[2011-12-18:11:47:22] Commandline is: -runtime C:\Users\Don\AppData\Local\Temp\AIRF538.tmp -withRuntime -url "C:\Users\Don\AppData\Local\Temp\AIRA600.tmp\Amazon MP3 Uploader"
[2011-12-18:11:47:22] No installed runtime detected
[2011-12-18:11:47:24] Validating app in folder C:\Users\Don\AppData\Local\Temp\AIRA600.tmp\Amazon MP3 Uploader
[2011-12-18:11:47:26] Application signature verified
[2011-12-18:11:47:26] Unpackaging/validation complete
[2011-12-18:11:47:44] Launching subprocess with commandline C:\Users\Don\AppData\Local\Temp\AIRF538.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Don\AppData\Local\Temp\AIRF538.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files\Amazon\Utilities" -desktopShortcut -programMenu "C:\Users\Don\AppData\Local\Temp\AIRA600.tmp\Amazon MP3 Uploader"
[2011-12-18:11:47:44] Relaunching with elevation
[2011-12-18:11:47:44] Subprocess Elevated sub-installer failed (-1)
[2011-12-18:11:47:50] Application Installer end with exit code 7
[2011-12-18:11:47:50] Subprocess app installer failed (7)
[2011-12-18:11:47:50] Runtime Installer end with exit code 7
[2011-12-18:11:47:51] Subprocess Runtime Installer failed (7)
[2011-12-18:11:47:51] Bootstrapper end with exit code 7
[2011-12-18:11:48:11] Bootstrapper begin with version 2.7.1.19610 on Win x86
[2011-12-18:11:48:11] No installed runtime detected
[2011-12-18:11:48:11] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.0/x86/installer
[2011-12-18:11:48:27] Download success
[2011-12-18:11:48:27] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows6.0/x86/installer.p7
[2011-12-18:11:48:27] Download success
[2011-12-18:11:48:27] Detached signature verified
[2011-12-18:11:48:27] Begin cert chain validation
[2011-12-18:11:48:27] Begin crl download from http://crl.adobe.com/prodSvce.crl
[2011-12-18:11:48:27] Download success
[2011-12-18:11:48:27] Begin crl download from http://crl.adobe.com/cds.crl
[2011-12-18:11:48:27] Download success
[2011-12-18:11:48:27] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList;binary
[2011-12-18:11:48:27] Download failure: could not retrieve crl crypt object
[2011-12-18:11:48:27] Cert chain validation succeeded
[2011-12-18:11:48:38] Launching subprocess with commandline "C:\Users\Don\AppData\Local\Temp\AIRRuntimeInstaller.exe" -x1 "C:\Users\Don\AppData\Local\Temp\AIRC5EF.tmp\Amazon MP3 Uploader"
[2011-12-18:11:48:44] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2011-12-18:11:48:44] Commandline is: -x1 "C:\Users\Don\AppData\Local\Temp\AIRC5EF.tmp\Amazon MP3 Uploader"
[2011-12-18:11:48:44] No installed runtime detected
[2011-12-18:11:48:44] Invoking Application Installer for combined install
[2011-12-18:11:48:44] Launching subprocess with commandline C:\Users\Don\AppData\Local\Temp\AIR3978.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Don\AppData\Local\Temp\AIR3978.tmp -withRuntime -url "C:\Users\Don\AppData\Local\Temp\AIRC5EF.tmp\Amazon MP3 Uploader"
[2011-12-18:11:48:44] Application Installer begin with version 3.1.0.4880 on Windows Vista x86
[2011-12-18:11:48:44] Commandline is: -runtime C:\Users\Don\AppData\Local\Temp\AIR3978.tmp -withRuntime -url "C:\Users\Don\AppData\Local\Temp\AIRC5EF.tmp\Amazon MP3 Uploader"
[2011-12-18:11:48:44] No installed runtime detected
[2011-12-18:11:48:46] Validating app in folder C:\Users\Don\AppData\Local\Temp\AIRC5EF.tmp\Amazon MP3 Uploader
[2011-12-18:11:48:47] Application signature verified
[2011-12-18:11:48:47] Unpackaging/validation complete
[2011-12-18:11:50:17] Launching subprocess with commandline C:\Users\Don\AppData\Local\Temp\AIR3978.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Don\AppData\Local\Temp\AIR3978.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files\Amazon\Utilities" -desktopShortcut -programMenu "C:\Users\Don\AppData\Local\Temp\AIRC5EF.tmp\Amazon MP3 Uploader"
[2011-12-18:11:50:17] Relaunching with elevation
[2011-12-18:11:50:18] Subprocess Elevated sub-installer failed (-1)
[2011-12-18:11:50:22] Application Installer end with exit code 7
[2011-12-18:11:50:22] Subprocess app installer failed (7)
[2011-12-18:11:50:22] Runtime Installer end with exit code 7
[2011-12-18:11:50:23] Subprocess Runtime Installer failed (7)
[2011-12-18:11:50:23] Bootstrapper end with exit code 7
[2011-12-18:11:53:38] Bootstrapper begin with version 2.7.1.19610 on Win x86
[2011-12-18:11:53:38] No installed runtime detected
[2011-12-18:11:53:38] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.0/x86/installer
[2011-12-18:11:53:43] Download success
[2011-12-18:11:53:43] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows6.0/x86/installer.p7
[2011-12-18:11:53:43] Download success
[2011-12-18:11:53:43] Detached signature verified
[2011-12-18:11:53:43] Begin cert chain validation
[2011-12-18:11:53:43] Begin crl download from http://crl.adobe.com/prodSvce.crl
[2011-12-18:11:53:44] Download success
[2011-12-18:11:53:44] Begin crl download from http://crl.adobe.com/cds.crl
[2011-12-18:11:53:44] Download success
[2011-12-18:11:53:44] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList;binary
[2011-12-18:11:53:44] Download failure: could not retrieve crl crypt object
[2011-12-18:11:53:44] Cert chain validation succeeded
[2011-12-18:11:53:54] Launching subprocess with commandline "C:\Users\Don\AppData\Local\Temp\AIRRuntimeInstaller.exe" -x1 "C:\Users\Don\AppData\Local\Temp\AIRC40B.tmp\Amazon MP3 Uploader"
[2011-12-18:11:54:01] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2011-12-18:11:54:01] Commandline is: -x1 "C:\Users\Don\AppData\Local\Temp\AIRC40B.tmp\Amazon MP3 Uploader"
[2011-12-18:11:54:01] No installed runtime detected
[2011-12-18:11:54:01] Invoking Application Installer for combined install
[2011-12-18:11:54:01] Launching subprocess with commandline C:\Users\Don\AppData\Local\Temp\AIREC1.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Don\AppData\Local\Temp\AIREC1.tmp -withRuntime -url "C:\Users\Don\AppData\Local\Temp\AIRC40B.tmp\Amazon MP3 Uploader"
[2011-12-18:11:54:01] Application Installer begin with version 3.1.0.4880 on Windows Vista x86
[2011-12-18:11:54:01] Commandline is: -runtime C:\Users\Don\AppData\Local\Temp\AIREC1.tmp -withRuntime -url "C:\Users\Don\AppData\Local\Temp\AIRC40B.tmp\Amazon MP3 Uploader"
[2011-12-18:11:54:01] No installed runtime detected
[2011-12-18:11:54:02] Validating app in folder C:\Users\Don\AppData\Local\Temp\AIRC40B.tmp\Amazon MP3 Uploader
[2011-12-18:11:54:04] Application signature verified
[2011-12-18:11:54:04] Unpackaging/validation complete
[2011-12-18:11:54:29] Launching subprocess with commandline C:\Users\Don\AppData\Local\Temp\AIREC1.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Don\AppData\Local\Temp\AIREC1.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files\Amazon\Utilities" -desktopShortcut -programMenu "C:\Users\Don\AppData\Local\Temp\AIRC40B.tmp\Amazon MP3 Uploader"
[2011-12-18:11:54:29] Relaunching with elevation
[2011-12-18:11:54:30] Subprocess Elevated sub-installer failed (-1)
[2011-12-18:11:54:36] Application Installer end with exit code 7
[2011-12-18:11:54:36] Subprocess app installer failed (7)
[2011-12-18:11:54:36] Runtime Installer end with exit code 7
[2011-12-18:11:54:36] Subprocess Runtime Installer failed (7)
[2011-12-18:11:54:36] Bootstrapper end with exit code 7
[2011-12-18:14:19:52] Bootstrapper begin with version 2.7.1.19610 on Win x86
[2011-12-18:14:19:52] No installed runtime detected
[2011-12-18:14:19:52] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.0/x86/installer
[2011-12-18:14:19:57] Download success
[2011-12-18:14:19:57] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows6.0/x86/installer.p7
[2011-12-18:14:19:57] Download success
[2011-12-18:14:19:57] Detached signature verified
[2011-12-18:14:19:57] Begin cert chain validation
[2011-12-18:14:19:57] Begin crl download from http://crl.adobe.com/prodSvce.crl
[2011-12-18:14:19:57] Download success
[2011-12-18:14:19:57] Begin crl download from http://crl.adobe.com/cds.crl
[2011-12-18:14:19:57] Download success
[2011-12-18:14:19:57] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList;binary
[2011-12-18:14:19:57] Download failure: could not retrieve crl crypt object
[2011-12-18:14:19:57] Cert chain validation succeeded
[2011-12-18:14:20:09] Launching subprocess with commandline "C:\Users\Don\AppData\Local\Temp\AIRRuntimeInstaller.exe" -x1 "C:\Users\Don\AppData\Local\Temp\AIRA6DD.tmp\Amazon MP3 Uploader"
[2011-12-18:14:20:15] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2011-12-18:14:20:15] Commandline is: -x1 "C:\Users\Don\AppData\Local\Temp\AIRA6DD.tmp\Amazon MP3 Uploader"
[2011-12-18:14:20:15] No installed runtime detected
[2011-12-18:14:20:16] Invoking Application Installer for combined install
[2011-12-18:14:20:16] Launching subprocess with commandline C:\Users\Don\AppData\Local\Temp\AIRF367.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Don\AppData\Local\Temp\AIRF367.tmp -withRuntime -url "C:\Users\Don\AppData\Local\Temp\AIRA6DD.tmp\Amazon MP3 Uploader"
[2011-12-18:14:20:16] Application Installer begin with version 3.1.0.4880 on Windows Vista x86
[2011-12-18:14:20:16] Commandline is: -runtime C:\Users\Don\AppData\Local\Temp\AIRF367.tmp -withRuntime -url "C:\Users\Don\AppData\Local\Temp\AIRA6DD.tmp\Amazon MP3 Uploader"
[2011-12-18:14:20:16] No installed runtime detected
[2011-12-18:14:20:17] Validating app in folder C:\Users\Don\AppData\Local\Temp\AIRA6DD.tmp\Amazon MP3 Uploader
[2011-12-18:14:20:19] Application signature verified
[2011-12-18:14:20:19] Unpackaging/validation complete
[2011-12-18:14:20:25] Launching subprocess with commandline C:\Users\Don\AppData\Local\Temp\AIRF367.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Don\AppData\Local\Temp\AIRF367.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files\Amazon\Utilities" -desktopShortcut -programMenu "C:\Users\Don\AppData\Local\Temp\AIRA6DD.tmp\Amazon MP3 Uploader"
[2011-12-18:14:20:25] Relaunching with elevation
[2011-12-18:14:20:25] Subprocess Elevated sub-installer failed (-1)
[2011-12-18:14:20:27] Application Installer end with exit code 7
[2011-12-18:14:20:27] Subprocess app installer failed (7)
[2011-12-18:14:20:28] Runtime Installer end with exit code 7
[2011-12-18:14:20:28] Subprocess Runtime Installer failed (7)
[2011-12-18:14:20:28] Bootstrapper end with exit code 7
[2011-12-29:06:47:09] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2011-12-29:06:47:09] Commandline is:
[2011-12-29:06:47:09] No installed runtime detected
[2011-12-29:06:47:13] Relaunching with elevation
[2011-12-29:06:47:13] Launching subprocess with commandline c:\users\don\appdata\local\temp\airafd0.tmp\adobe air installer.exe -ei
[2011-12-29:06:47:13] Elevated install failed: returned error code -1
[2011-12-29:06:47:13] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]
[2011-12-29:06:47:16] Runtime Installer end with exit code 7
[2012-01-27:05:22:39] Bootstrapper begin with version 2.7.1.19610 on Win x86
[2012-01-27:05:22:39] No installed runtime detected
[2012-01-27:05:22:39] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.0/x86/installer
[2012-01-27:05:22:44] Download success
[2012-01-27:05:22:44] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows6.0/x86/installer.p7
[2012-01-27:05:22:44] Download success
[2012-01-27:05:22:45] Detached signature verified
[2012-01-27:05:22:45] Begin cert chain validation
[2012-01-27:05:22:45] Begin crl download from http://crl.adobe.com/prodSvce.crl
[2012-01-27:05:22:45] Download success
[2012-01-27:05:22:45] Begin crl download from http://crl.adobe.com/cds.crl
[2012-01-27:05:22:45] Download success
[2012-01-27:05:22:45] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList;binary
[2012-01-27:05:22:45] Download failure: could not retrieve crl crypt object
[2012-01-27:05:22:45] Cert chain validation succeeded
[2012-01-27:05:22:54] Launching subprocess with commandline "C:\Users\Don\AppData\Local\Temp\AIRRuntimeInstaller.exe" -x1 "C:\Users\Don\AppData\Local\Temp\AIR65B7.tmp\Amazon MP3 Uploader"
[2012-01-27:05:22:59] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-27:05:22:59] Commandline is: -x1 "C:\Users\Don\AppData\Local\Temp\AIR65B7.tmp\Amazon MP3 Uploader"
[2012-01-27:05:22:59] No installed runtime detected
[2012-01-27:05:23:00] Invoking Application Installer for combined install
[2012-01-27:05:23:00] Launching subprocess with commandline C:\Users\Don\AppData\Local\Temp\AIRA7D5.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Don\AppData\Local\Temp\AIRA7D5.tmp -withRuntime -url "C:\Users\Don\AppData\Local\Temp\AIR65B7.tmp\Amazon MP3 Uploader"
[2012-01-27:05:23:00] Application Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-27:05:23:00] Commandline is: -runtime C:\Users\Don\AppData\Local\Temp\AIRA7D5.tmp -withRuntime -url "C:\Users\Don\AppData\Local\Temp\AIR65B7.tmp\Amazon MP3 Uploader"
[2012-01-27:05:23:00] No installed runtime detected
[2012-01-27:05:23:01] Validating app in folder C:\Users\Don\AppData\Local\Temp\AIR65B7.tmp\Amazon MP3 Uploader
[2012-01-27:05:23:03] Application signature verified
[2012-01-27:05:23:03] Unpackaging/validation complete
[2012-01-27:05:23:14] Launching subprocess with commandline C:\Users\Don\AppData\Local\Temp\AIRA7D5.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Don\AppData\Local\Temp\AIRA7D5.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files\Amazon\Utilities" -desktopShortcut -programMenu "C:\Users\Don\AppData\Local\Temp\AIR65B7.tmp\Amazon MP3 Uploader"
[2012-01-27:05:23:14] Relaunching with elevation
[2012-01-27:05:23:14] Subprocess Elevated sub-installer failed (-1)
[2012-01-27:05:23:20] Application Installer end with exit code 7
[2012-01-27:05:23:20] Subprocess app installer failed (7)
[2012-01-27:05:23:20] Runtime Installer end with exit code 7
[2012-01-27:05:23:20] Subprocess Runtime Installer failed (7)
[2012-01-27:05:23:20] Bootstrapper end with exit code 7
[2012-01-27:05:23:53] Bootstrapper begin with version 2.7.1.19610 on Win x86
[2012-01-27:05:23:53] No installed runtime detected
[2012-01-27:05:23:53] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.0/x86/installer
[2012-01-27:05:23:55] Bootstrapper begin with version 2.7.1.19610 on Win x86
[2012-01-27:05:23:55] No installed runtime detected
[2012-01-27:05:23:55] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.0/x86/installer
[2012-01-27:05:23:59] Download success
[2012-01-27:05:23:59] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows6.0/x86/installer.p7
[2012-01-27:05:23:59] Download success
[2012-01-27:05:23:59] Detached signature verified
[2012-01-27:05:23:59] Begin cert chain validation
[2012-01-27:05:23:59] Begin crl download from http://crl.adobe.com/prodSvce.crl
[2012-01-27:05:24:00] Download success
[2012-01-27:05:24:00] Begin crl download from http://crl.adobe.com/cds.crl
[2012-01-27:05:24:00] Download success
[2012-01-27:05:24:00] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList;binary
[2012-01-27:05:24:00] Download failure: could not retrieve crl crypt object
[2012-01-27:05:24:00] Cert chain validation succeeded
[2012-01-27:05:24:01] Bootstrapper begin with version 2.7.1.19610 on Win x86
[2012-01-27:05:24:01] No installed runtime detected
[2012-01-27:05:24:01] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.0/x86/installer
[2012-01-27:05:24:04] Download success
[2012-01-27:05:24:04] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows6.0/x86/installer.p7
[2012-01-27:05:24:04] Download success
[2012-01-27:05:24:04] Detached signature verified
[2012-01-27:05:24:04] Begin cert chain validation
[2012-01-27:05:24:04] Begin crl download from http://crl.adobe.com/prodSvce.crl
[2012-01-27:05:24:04] Download success
[2012-01-27:05:24:04] Begin crl download from http://crl.adobe.com/cds.crl
[2012-01-27:05:24:04] Download success
[2012-01-27:05:24:04] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList;binary
[2012-01-27:05:24:04] Download failure: could not retrieve crl crypt object
[2012-01-27:05:24:04] Cert chain validation succeeded
[2012-01-27:05:24:06] Bootstrapper end with exit code 11
[2012-01-27:05:24:10] Download success
[2012-01-27:05:24:10] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows6.0/x86/installer.p7
[2012-01-27:05:24:10] Download success
[2012-01-27:05:24:10] Detached signature verified
[2012-01-27:05:24:10] Begin cert chain validation
[2012-01-27:05:24:10] Begin crl download from http://crl.adobe.com/prodSvce.crl
[2012-01-27:05:24:10] Download success
[2012-01-27:05:24:10] Begin crl download from http://crl.adobe.com/cds.crl
[2012-01-27:05:24:10] Download success
[2012-01-27:05:24:10] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList;binary
[2012-01-27:05:24:10] Download failure: could not retrieve crl crypt object
[2012-01-27:05:24:10] Cert chain validation succeeded
[2012-01-27:05:24:15] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-27:05:24:15] Commandline is: -x1 "C:\Users\Don\AppData\Local\Temp\AIR842F.tmp\Amazon MP3 Uploader"
[2012-01-27:05:24:15] No installed runtime detected
[2012-01-27:05:24:15] Invoking Application Installer for combined install
[2012-01-27:05:24:15] Launching subprocess with commandline C:\Users\Don\AppData\Local\Temp\AIRD0A9.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Don\AppData\Local\Temp\AIRD0A9.tmp -withRuntime -url "C:\Users\Don\AppData\Local\Temp\AIR842F.tmp\Amazon MP3 Uploader"
[2012-01-27:05:24:16] Application Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-27:05:24:16] Commandline is: -runtime C:\Users\Don\AppData\Local\Temp\AIRD0A9.tmp -withRuntime -url "C:\Users\Don\AppData\Local\Temp\AIR842F.tmp\Amazon MP3 Uploader"
[2012-01-27:05:24:16] No installed runtime detected
[2012-01-27:05:24:17] Validating app in folder C:\Users\Don\AppData\Local\Temp\AIR842F.tmp\Amazon MP3 Uploader
[2012-01-27:05:24:18] Bootstrapper end with exit code 11
[2012-01-27:05:24:18] Application signature verified
[2012-01-27:05:24:18] Unpackaging/validation complete
[2012-01-27:05:24:27] Launching subprocess with commandline C:\Users\Don\AppData\Local\Temp\AIRD0A9.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Don\AppData\Local\Temp\AIRD0A9.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files\Amazon\Utilities" -desktopShortcut -programMenu "C:\Users\Don\AppData\Local\Temp\AIR842F.tmp\Amazon MP3 Uploader"
[2012-01-27:05:24:27] Relaunching with elevation
[2012-01-27:05:24:27] Subprocess Elevated sub-installer failed (-1)
[2012-01-27:05:24:29] Application Installer end with exit code 7
[2012-01-27:05:24:29] Subprocess app installer failed (7)
[2012-01-27:05:24:30] Runtime Installer end with exit code 7
[2012-01-27:05:24:30] Subprocess Runtime Installer failed (7)
[2012-01-27:05:24:30] Bootstrapper end with exit code 7
[2012-01-27:05:26:07] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-27:05:26:07] Commandline is:
[2012-01-27:05:26:07] No installed runtime detected
[2012-01-27:05:26:11] Relaunching with elevation
[2012-01-27:05:26:11] Launching subprocess with commandline c:\users\don\appdata\local\temp\air83c2.tmp\adobe air installer.exe -ei
[2012-01-27:05:26:11] Elevated install failed: returned error code -1
[2012-01-27:05:26:11] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]
[2012-01-27:05:26:17] Runtime Installer end with exit code 7
[2012-01-27:05:27:23] Bootstrapper begin with version 2.7.1.19610 on Win x86
[2012-01-27:05:27:23] No installed runtime detected
[2012-01-27:05:27:23] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.0/x86/installer
[2012-01-27:05:27:27] Download success
[2012-01-27:05:27:27] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows6.0/x86/installer.p7
[2012-01-27:05:27:28] Download success
[2012-01-27:05:27:28] Detached signature verified
[2012-01-27:05:27:28] Begin cert chain validation
[2012-01-27:05:27:28] Begin crl download from http://crl.adobe.com/prodSvce.crl
[2012-01-27:05:27:28] Download success
[2012-01-27:05:27:28] Begin crl download from http://crl.adobe.com/cds.crl
[2012-01-27:05:27:28] Download success
[2012-01-27:05:27:28] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList;binary
[2012-01-27:05:27:28] Download failure: could not retrieve crl crypt object
[2012-01-27:05:27:28] Cert chain validation succeeded
[2012-01-27:05:27:37] Launching subprocess with commandline "C:\Users\Don\AppData\Local\Temp\AIRRuntimeInstaller.exe" -x1 "C:\Users\Don\AppData\Local\Temp\AIRBB75.tmp\Amazon MP3 Uploader"
[2012-01-27:05:27:43] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-27:05:27:43] Commandline is: -x1 "C:\Users\Don\AppData\Local\Temp\AIRBB75.tmp\Amazon MP3 Uploader"
[2012-01-27:05:27:43] No installed runtime detected
[2012-01-27:05:27:43] Invoking Application Installer for combined install
[2012-01-27:05:27:43] Launching subprocess with commandline C:\Users\Don\AppData\Local\Temp\AIRFB23.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Don\AppData\Local\Temp\AIRFB23.tmp -withRuntime -url "C:\Users\Don\AppData\Local\Temp\AIRBB75.tmp\Amazon MP3 Uploader"
[2012-01-27:05:27:43] Application Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-27:05:27:44] Commandline is: -runtime C:\Users\Don\AppData\Local\Temp\AIRFB23.tmp -withRuntime -url "C:\Users\Don\AppData\Local\Temp\AIRBB75.tmp\Amazon MP3 Uploader"
[2012-01-27:05:27:44] No installed runtime detected
[2012-01-27:05:27:45] Validating app in folder C:\Users\Don\AppData\Local\Temp\AIRBB75.tmp\Amazon MP3 Uploader
[2012-01-27:05:27:47] Application signature verified
[2012-01-27:05:27:47] Unpackaging/validation complete
[2012-01-27:05:27:54] Launching subprocess with commandline C:\Users\Don\AppData\Local\Temp\AIRFB23.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Don\AppData\Local\Temp\AIRFB23.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files\Amazon\Utilities" -desktopShortcut -programMenu "C:\Users\Don\AppData\Local\Temp\AIRBB75.tmp\Amazon MP3 Uploader"
[2012-01-27:05:27:54] Relaunching with elevation
[2012-01-27:05:27:54] Subprocess Elevated sub-installer failed (-1)
[2012-01-27:05:27:58] Application Installer end with exit code 7
[2012-01-27:05:27:59] Subprocess app installer failed (7)
[2012-01-27:05:27:59] Runtime Installer end with exit code 7
[2012-01-27:05:27:59] Subprocess Runtime Installer failed (7)
[2012-01-27:05:27:59] Bootstrapper end with exit code 7
[2012-01-27:05:34:07] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-27:05:34:07] Commandline is:
[2012-01-27:05:34:07] No installed runtime detected
[2012-01-27:05:34:25] Relaunching with elevation
[2012-01-27:05:34:25] Launching subprocess with commandline c:\users\don\appdata\local\temp\aird6e1.tmp\adobe air installer.exe -ei
[2012-01-27:05:34:25] Elevated install failed: returned error code -1
[2012-01-27:05:34:25] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]
[2012-01-27:05:34:30] Runtime Installer end with exit code 7
[2012-01-27:05:35:19] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-27:05:35:19] Commandline is:
[2012-01-27:05:35:19] No installed runtime detected
[2012-01-27:05:35:32] Relaunching with elevation
[2012-01-27:05:35:32] Launching subprocess with commandline c:\users\don\appdata\local\temp\airef22.tmp\adobe air installer.exe -ei
[2012-01-27:05:35:32] Elevated install failed: returned error code -1
[2012-01-27:05:35:32] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]
[2012-01-27:05:35:36] Runtime Installer end with exit code 7
[2012-01-27:05:37:29] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-27:05:37:29] Commandline is:
[2012-01-27:05:37:29] No installed runtime detected
[2012-01-27:05:37:33] Relaunching with elevation
[2012-01-27:05:37:33] Launching subprocess with commandline c:\users\don\appdata\local\temp\airedbb.tmp\adobe air installer.exe -ei
[2012-01-27:05:37:33] Elevated install failed: returned error code -1
[2012-01-27:05:37:33] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]
[2012-01-27:05:37:36] Runtime Installer end with exit code 7
[2012-01-27:05:53:28] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-27:05:53:28] Commandline is:
[2012-01-27:05:53:28] No installed runtime detected
[2012-01-27:05:53:34] Relaunching with elevation
[2012-01-27:05:53:34] Launching subprocess with commandline c:\users\don\appdata\local\temp\air3fcd.tmp\adobe air installer.exe -ei
[2012-01-27:05:53:34] Elevated install failed: returned error code -1
[2012-01-27:05:53:34] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]
[2012-01-27:05:53:37] Runtime Installer end with exit code 7


This topic has been closed for replies.

1 reply

January 30, 2012

I am still having a problem installing Adobe Air.

Here's my current log file...

Thanks for any and all help in this matter!

[2012-01-30:14:20:07] Bootstrapper begin with version 2.7.1.19610 on Win x86

[2012-01-30:14:20:07] No installed runtime detected

[2012-01-30:14:20:07] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.0/x86/installer

[2012-01-30:14:20:13] Download success

[2012-01-30:14:20:13] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows6.0/x86/installer.p7

[2012-01-30:14:20:13] Download success

[2012-01-30:14:20:13] Detached signature verified

[2012-01-30:14:20:13] Begin cert chain validation

[2012-01-30:14:20:13] Begin crl download from http://crl.adobe.com/prodSvce.crl

[2012-01-30:14:20:13] Download success

[2012-01-30:14:20:13] Begin crl download from http://crl.adobe.com/cds.crl

[2012-01-30:14:20:13] Download success

[2012-01-30:14:20:13] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList;binary

[2012-01-30:14:20:13] Download failure: could not retrieve crl crypt object

[2012-01-30:14:20:13] Cert chain validation succeeded

[2012-01-30:14:20:22] Launching subprocess with commandline "C:\Users\Don\AppData\Local\Temp\AIRRuntimeInstaller.exe" -x1 "C:\Users\Don\AppData\Local\Temp\AIR5ED7.tmp\Amazon MP3 Uploader"

[2012-01-30:14:20:28] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86

[2012-01-30:14:20:28] Commandline is: -x1 "C:\Users\Don\AppData\Local\Temp\AIR5ED7.tmp\Amazon MP3 Uploader"

[2012-01-30:14:20:28] No installed runtime detected

[2012-01-30:14:20:28] Invoking Application Installer for combined install

[2012-01-30:14:20:28] Launching subprocess with commandline C:\Users\Don\AppData\Local\Temp\AIRA49D.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Don\AppData\Local\Temp\AIRA49D.tmp -withRuntime -url "C:\Users\Don\AppData\Local\Temp\AIR5ED7.tmp\Amazon MP3 Uploader"

[2012-01-30:14:20:28] Application Installer begin with version 3.1.0.4880 on Windows Vista x86

[2012-01-30:14:20:28] Commandline is: -runtime C:\Users\Don\AppData\Local\Temp\AIRA49D.tmp -withRuntime -url "C:\Users\Don\AppData\Local\Temp\AIR5ED7.tmp\Amazon MP3 Uploader"

[2012-01-30:14:20:28] No installed runtime detected

[2012-01-30:14:20:30] Validating app in folder C:\Users\Don\AppData\Local\Temp\AIR5ED7.tmp\Amazon MP3 Uploader

[2012-01-30:14:20:31] Application signature verified

[2012-01-30:14:20:31] Unpackaging/validation complete

[2012-01-30:14:20:39] Launching subprocess with commandline C:\Users\Don\AppData\Local\Temp\AIRA49D.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Don\AppData\Local\Temp\AIRA49D.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files\Amazon\Utilities" -desktopShortcut -programMenu "C:\Users\Don\AppData\Local\Temp\AIR5ED7.tmp\Amazon MP3 Uploader"

[2012-01-30:14:20:39] Relaunching with elevation

[2012-01-30:14:20:39] Subprocess Elevated sub-installer failed (-1)

[2012-01-30:14:20:42] Application Installer end with exit code 7

[2012-01-30:14:20:43] Subprocess app installer failed (7)

[2012-01-30:14:20:43] Runtime Installer end with exit code 7

[2012-01-30:14:20:43] Subprocess Runtime Installer failed (7)

[2012-01-30:14:20:43] Bootstrapper end with exit code 7

chris.campbell
Legend
February 1, 2012

Could you try installing AIR directly from http:get.adobe.com/air and see if that will get the runtime installed?  Once installed, then try installing the amazon mp3 uploader.

I'm seeing a number of certificate errors in these logs that I haven't seen before.

Thanks,

Chris

February 1, 2012

Thanks for the advice I did what you said and it still doesn't install. Got this message.... An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator. I am the administrator. thanks!