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AvisT
Participant
Dec 11, 2013 5:19 PM UTC
Question

Adobe Air install failure, error code '24'

Unable to Install on Samsung galaxy tab 3.1, therefore unable to run apps. Received multiple error messages.

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7 replies

Nimisha1
Nimisha1
Participating Frequently
Mar 10, 2014 11:36 AM UTC

Hi,

Are you still able to repro this issue at your end? If yes then can you please share AIR version, device name and OS version with us on which this issue is reproducible?

Thanks,

Nimisha

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Pahup
Adobe Employee
Pahup
Adobe Employee
Sep 3, 2014 11:28 AM UTC

Hello Everyone,

If you're facing Error 24 while installing Adobe AIR, please read further. Samsung has recently pushed an update of OS to 4.4.2. Please upgrade to that and follow the steps below.

  •     Goto Settings > Application Manager > Google Play Store
  •     Clear Cache and Clear Data
  •     Launch Google Play and try downloading Adobe AIR now.

-Thanks

Pahup

Adobe AIR Team

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malikas33138246
Participant
May 25, 2015 8:11 AM UTC

Bonjour,

Ayant suivie toutes les étapes citées mais impossible d'installer adobe air sur ma tablette tab 3 je ne sais pas ou réside le problème Merci pour tout.

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Flexicious
Participating Frequently
Dec 16, 2013 3:17 AM UTC

Looks like you are facing the same issue as http://forums.adobe.com/thread/1346511?tstart=0 - Air is not supported on galaxy tab 3 10.1, since it is an intel based device, atleast that is my understanding. We are waiting on a response from Adobe on this one, and a number of folks are in the same boat as you are, so I hope adobe has something to add here!

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idsl
Participant
Mar 13, 2014 10:07 AM UTC

I face the same problem with a Samsung Galaxy Tab 3 that we bought in December. But we also bought one in November, same model also Intel-based and we had no trouble installing Adobe Air on it and publishing from Flash on the tablet so I don't think this problem has to do with Intel. Otherwise it wouldn't have worked on the previous one.

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Nimisha1
Nimisha1
Participating Frequently
Mar 13, 2014 11:26 AM UTC

Can you please tell me the AIR version and the OS version of the Samsung Galaxy Tab 3 on which you faced this problem?

-Nimisha

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