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A
Anonymous
October 7, 2011
Question

Adobe Air installation

  • October 7, 2011
  • 1 reply
  • 3670 views

When trying to install Adobe Air on my Windows Vista I don't get an error message it just doesn't install

This topic has been closed for replies.

1 reply

Y
Yuzhong_Cao
Participant
October 9, 2011

I'm sorry you're running into installation issues with AIR. Microsoft has just released a new utility that can help resolve installation problems. Would you mind giving this a try and let us know how it works for you? When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system. Once finished, download the latest version of AIR and install again.

Microsoft Install and Uninstall Fix It

If you still encounter problems, we'll need to review the AIR installer log to better diagnose the issue. Please post back with the log contents. You can find instructions for finding these logs here:

AIR Installer Log Instructions

Thanks,

Yuzhong

B
bryanbaker
Participant
October 15, 2011

I couldn't install Adobe Air on my Windows XP SP3 32 bit system and I kept getting the error message, "An error occured while installing Adobe Air.  Installation may not be allowed by your administrator.  Please contact your administrator."   I also could not find any "log" file associated with Adobe Air and also Adobe Air was not in my "Add & Remove Programs" in Control Panel.     I downloaded and ran the "Microsoft Install and Uninstall Fix It program and it solved ALL my problems.     Thank you "Yuzhong" for the solution.  

A
Anonymous
October 16, 2011

I posted the log as I still can't get AIR to install

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