Adobe Air Installation Error

Question

I got a problem with installin Adobe Air. Cant install it in "normal" mods, with "Run as Administrator" and cant install it with the hidden Administrator account. I also tried everything from the Troubleshoot AIR installation guide.

Every time the same message: An error occurred while installing Adobe AIR. Installation may not be alowed by your aministrator. Please contact your administrator.

I have an Acer Aspire 5741G running Windows 7 64 Bit

Here ist the install-log:

[2012-10-04:17:26:29] Runtime Installer begin with version 3.4.0.2540 on Windows 7 x86

[2012-10-04:17:26:29] Commandline is:

[2012-10-04:17:26:29] No installed runtime detected

[2012-10-04:17:26:32] Relaunching with elevation

[2012-10-04:17:26:32] Launching subprocess with commandline c:\users\michael\appdata\local\temp\air9679.tmp\adobe air installer.exe -ei

[2012-10-04:17:26:34] Runtime Installer begin with version 3.4.0.2540 on Windows 7 x86

[2012-10-04:17:26:34] Commandline is: -stdio \\.\pipe\AIR_4520_0 -ei

[2012-10-04:17:26:34] No installed runtime detected

[2012-10-04:17:26:34] Starting silent runtime install. Installing runtime version 3.4.0.2540

[2012-10-04:17:26:35] Installing msi at c:\users\michael\appdata\local\temp\air9679.tmp\setup.msi with guid {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}

[2012-10-04:17:26:42] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2012-10-04:17:26:42] Rolling back install of c:\users\michael\appdata\local\temp\air9679.tmp\setup.msi

[2012-10-04:17:26:42] Rollback complete

[2012-10-04:17:26:42] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2012-10-04:17:26:42] Runtime Installer end with exit code 7

[2012-10-04:17:26:48] Runtime Installer end with exit code 7

[2012-10-04:17:27:08] Runtime Installer begin with version 3.4.0.2540 on Windows Vista x86

[2012-10-04:17:27:08] Commandline is:

[2012-10-04:17:27:08] No installed runtime detected

[2012-10-04:17:27:11] Relaunching with elevation

[2012-10-04:17:27:11] Launching subprocess with commandline c:\users\michael\appdata\local\temp\air2d99.tmp\adobe air installer.exe -ei

[2012-10-04:17:27:13] Runtime Installer begin with version 3.4.0.2540 on Windows 7 x86

[2012-10-04:17:27:13] Commandline is: -stdio \\.\pipe\AIR_10464_0 -ei

[2012-10-04:17:27:13] No installed runtime detected

[2012-10-04:17:27:13] Starting silent runtime install. Installing runtime version 3.4.0.2540

[2012-10-04:17:27:13] Installing msi at c:\users\michael\appdata\local\temp\air2d99.tmp\setup.msi with guid {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}

[2012-10-04:17:27:17] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2012-10-04:17:27:17] Rolling back install of c:\users\michael\appdata\local\temp\air2d99.tmp\setup.msi

[2012-10-04:17:27:17] Rollback complete

[2012-10-04:17:27:17] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2012-10-04:17:27:17] Runtime Installer end with exit code 7

[2012-10-04:17:27:20] Runtime Installer end with exit code 7

[2012-10-04:17:27:29] Runtime Installer begin with version 3.4.0.2540 on Windows Vista x86

[2012-10-04:17:27:29] Commandline is:

[2012-10-04:17:27:29] No installed runtime detected

[2012-10-04:17:27:31] Relaunching with elevation

[2012-10-04:17:27:31] Launching subprocess with commandline c:\users\michael\appdata\local\temp\air83d3.tmp\adobe air installer.exe -ei

[2012-10-04:17:27:32] Runtime Installer begin with version 3.4.0.2540 on Windows Vista x86

[2012-10-04:17:27:32] Commandline is: -stdio \\.\pipe\AIR_9712_0 -ei

[2012-10-04:17:27:32] No installed runtime detected

[2012-10-04:17:27:32] Starting silent runtime install. Installing runtime version 3.4.0.2540

[2012-10-04:17:27:32] Installing msi at c:\users\michael\appdata\local\temp\air83d3.tmp\setup.msi with guid {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}

[2012-10-04:17:27:36] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2012-10-04:17:27:36] Rolling back install of c:\users\michael\appdata\local\temp\air83d3.tmp\setup.msi

[2012-10-04:17:27:36] Rollback complete

[2012-10-04:17:27:36] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2012-10-04:17:27:36] Runtime Installer end with exit code 7

[2012-10-04:17:29:36] Runtime Installer end with exit code 7

[2012-10-04:17:40:54] Runtime Installer begin with version 3.4.0.2540 on Windows Vista x86

[2012-10-04:17:40:54] Commandline is:

[2012-10-04:17:40:54] No installed runtime detected

[2012-10-04:17:41:07] Relaunching with elevation

[2012-10-04:17:41:07] Launching subprocess with commandline c:\users\michael\appdata\local\temp\airc9c9.tmp\adobe air installer.exe -ei

[2012-10-04:17:41:11] Runtime Installer begin with version 3.4.0.2540 on Windows 7 x86

[2012-10-04:17:41:11] Commandline is: -stdio \\.\pipe\AIR_11972_0 -ei

[2012-10-04:17:41:11] No installed runtime detected

[2012-10-04:17:41:11] Starting silent runtime install. Installing runtime version 3.4.0.2540

[2012-10-04:17:41:11] Installing msi at c:\users\michael\appdata\local\temp\airc9c9.tmp\setup.msi with guid {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}

[2012-10-04:17:41:15] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2012-10-04:17:41:15] Rolling back install of c:\users\michael\appdata\local\temp\airc9c9.tmp\setup.msi

[2012-10-04:17:41:15] Rollback complete

[2012-10-04:17:41:15] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2012-10-04:17:41:15] Runtime Installer end with exit code 7

[2012-10-04:17:43:31] Runtime Installer end with exit code 7

[2012-10-04:17:49:30] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86

[2012-10-04:17:49:30] Commandline is:

[2012-10-04:17:49:30] No installed runtime detected

[2012-10-04:17:49:32] Relaunching with elevation

[2012-10-04:17:49:32] Launching subprocess with commandline c:\users\michael\appdata\local\temp\airabcd.tmp\adobe air installer.exe -ei

[2012-10-04:17:49:35] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86

[2012-10-04:17:49:35] Commandline is: -stdio \\.\pipe\AIR_10960_0 -ei

[2012-10-04:17:49:35] No installed runtime detected

[2012-10-04:17:49:35] Starting silent runtime install. Installing runtime version 3.1.0.4880

[2012-10-04:17:49:35] Installing msi at c:\users\michael\appdata\local\temp\airabcd.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}

[2012-10-04:17:49:39] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2012-10-04:17:49:39] Rolling back install of c:\users\michael\appdata\local\temp\airabcd.tmp\setup.msi

[2012-10-04:17:49:39] Rollback complete

[2012-10-04:17:49:39] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2012-10-04:17:49:39] Runtime Installer end with exit code 7

[2012-10-04:17:49:40] Runtime Installer end with exit code 7

[2012-10-04:17:50:02] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86

[2012-10-04:17:50:02] Commandline is:

[2012-10-04:17:50:02] No installed runtime detected

[2012-10-04:17:50:17] Relaunching with elevation

[2012-10-04:17:50:17] Launching subprocess with commandline c:\users\michael\appdata\local\temp\air28aa.tmp\adobe air installer.exe -ei

[2012-10-04:17:50:17] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86

[2012-10-04:17:50:17] Commandline is: -stdio \\.\pipe\AIR_11384_0 -ei

[2012-10-04:17:50:17] No installed runtime detected

[2012-10-04:17:50:18] Starting silent runtime install. Installing runtime version 3.1.0.4880

[2012-10-04:17:50:18] Installing msi at c:\users\michael\appdata\local\temp\air28aa.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}

[2012-10-04:17:50:21] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2012-10-04:17:50:21] Rolling back install of c:\users\michael\appdata\local\temp\air28aa.tmp\setup.msi

[2012-10-04:17:50:21] Rollback complete

[2012-10-04:17:50:21] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2012-10-04:17:50:21] Runtime Installer end with exit code 7

[2012-10-04:17:50:22] Runtime Installer end with exit code 7

[2012-10-05:12:19:45] Runtime Installer begin with version 3.4.0.2540 on Windows Vista x86

[2012-10-05:12:19:45] Commandline is:

[2012-10-05:12:19:45] No installed runtime detected

[2012-10-05:12:19:55] Relaunching with elevation

[2012-10-05:12:19:55] Launching subprocess with commandline c:\users\michael\appdata\local\temp\air20a4.tmp\adobe air installer.exe -ei

[2012-10-05:12:19:56] Runtime Installer begin with version 3.4.0.2540 on Windows Vista x86

[2012-10-05:12:19:56] Commandline is: -stdio \\.\pipe\AIR_10660_0 -ei

[2012-10-05:12:19:56] No installed runtime detected

[2012-10-05:12:19:56] Starting silent runtime install. Installing runtime version 3.4.0.2540

[2012-10-05:12:19:56] Installing msi at c:\users\michael\appdata\local\temp\air20a4.tmp\setup.msi with guid {14DC0059-00F1-4F62-BD1A-AB23CD51A95E}

[2012-10-05:12:20:03] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2012-10-05:12:20:03] Rolling back install of c:\users\michael\appdata\local\temp\air20a4.tmp\setup.msi

[2012-10-05:12:20:03] Rollback complete

[2012-10-05:12:20:03] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2012-10-05:12:20:03] Runtime Installer end with exit code 7

[2012-10-05:12:20:06] Runtime Installer end with exit code 7

Hope you can help me.

chris.campbell · Answer

I'm sorry you're running into installation issues with AIR. Microsoft has a utility that can help resolve installation problems. Would you mind giving this a try and let us know how it works for you? When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system. Once finished, download the latest version of AIR and install again.

Microsoft Install and Uninstall Fix It

If you still encounter problems, we'll need to examine the MSI installation logs. You can enable these logs using the instructions found here: http://support.microsoft.com/kb/223300

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.