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V
Vishallad
Participant
August 8, 2011
Question

Adobe AIR Installation Issue

  • August 8, 2011
  • 1 reply
  • 528 views

Hi,

I am facing an installation issue with AIR file on multiple machines.Though I am able to install it on some machiens.Below is the log for same.

[2011-08-05:11:56:02] Application Installer begin with version 2.7.0.19530 on Windows XP x86
[2011-08-05:11:56:02] Commandline is: E:\ASMTv3India\ASMT2011_Beta-4Aug2011\ASMT2011_Beta.air
[2011-08-05:11:56:02] Installed runtime (2.7.0.19530) located at c:\Program Files\Common Files\Adobe AIR
[2011-08-05:11:56:02] Unpackaging file:///E:/v3India/App_Beta.air to C:\Documents and Settings\Media\Local Settings\Temp\fla2D.tmp
[2011-08-05:11:56:03] Application signature verified
[2011-08-05:11:56:03] Unpackaging/validation complete
[2011-08-05:11:56:03] No app located for appID 'App2011-Beta' and pubID ''
[2011-08-05:11:56:12] Converting unpackaged application to a native installation package in C:\Documents and Settings\Media\Local Settings\Temp\fla3B.tmp
[2011-08-05:11:56:18] Native installation package creation succeeded
[2011-08-05:11:56:18] Starting app installation to C:\Program Files. Installing app ASMT2011-Beta version v3.010 using the source file at file:///E:/v3India/App_Beta.air
[2011-08-05:11:56:18] Installing msi at C:\Documents and Settings\Media\Local Settings\Temp\fla3B.tmp\setup.msi with guid {EBF346A2-FD8C-08C2-07E8-AA91ABD1CAE6}
[2011-08-05:11:56:21] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1618" errorID=5008]
[2011-08-05:11:56:21] Rolling back install of C:\Documents and Settings\Media\Local Settings\Temp\fla3B.tmp\setup.msi
[2011-08-05:11:56:21] Rollback complete
[2011-08-05:11:56:21] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1618" errorID=5008]
[2011-08-05:11:56:28] Application Installer end with exit code 7

Please do the needful.

Thanks & Regards

   Vishal

This topic has been closed for replies.

1 reply

chris.campbell
chris.campbell
Legend
August 8, 2011

Thanks for the log.  It appears that we're failing during the MSI portion of our install.  Unfortunately, the details of this failure are in yet another log.  However, I've created a script that attempts to fix some of the basic MSI failures.  Could you try giving the script attached to this post a try?  If it still fails we'll need to enable MSI logging and try again.

Thanks,

Chris

V
VishalladAuthor
Participant
August 9, 2011

Hi Chris,

   Thanks of the reply and I will surely try that. But the problem I have is we already have this application running on 800+ users.So might there be a case where this installation issue may occur while updating the application? Because in that case we will have to distribute the scripts provided by you to all the affected users.So is it a good option? Please guide.

Thanks & Regards

   Vishal

chris.campbell
chris.campbell
Legend
August 9, 2011

Ok, I understand.  So before we continue, we really need to figure out what the exact error is.  Can you, on at least 2 systems, generate the MSI logs we'll need?  Here's a document that explains how to enable logging and where to find the logs once they've been created:

How to enable Windows logging

Once you've enabled logging, try installing again.  Grab the newly created msi logs and either post here or email me at ccampbel@adobe.com.  I'll examine the logs and see if we can find a common issue between the systems.

Thanks,

Chris

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