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Participant
Sep 12, 2011 11:25 AM UTC
Question

Adobe Air installation problems XP SP3

I'm having problems installing Air. Log file below:

[2011-09-12:11:46:20] Runtime Installer begin with version 2.7.1.19610 on Windows XP x86
[2011-09-12:11:46:20] Commandline is: -arp:uninstall
[2011-09-12:11:46:20] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR
[2011-09-12:11:46:26] Starting runtime uninstall. Uninstalling runtime version 2.7.1.19610
[2011-09-12:11:46:26] Uninstalling product with GUID {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-12:11:46:53] Runtime Installer end with exit code 0
[2011-09-12:11:48:39] Runtime Installer begin with version 2.7.1.19610 on Windows XP x86
[2011-09-12:11:48:39] Commandline is:
[2011-09-12:11:48:39] No installed runtime detected
[2011-09-12:11:48:44] Starting runtime install. Installing runtime version 2.7.1.19610
[2011-09-12:11:48:44] Installing msi at c:\docume~1\george\locals~1\temp\air18.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-12:11:48:54] Could not create a file at C:\Documents and Settings\George\Application Data\Adobe\AIR\eulaAccepted, ignoring
[2011-09-12:11:48:54] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2011-09-12:11:48:55] Runtime Installer end with exit code 0
[2011-09-12:11:48:56] Runtime Installer begin with version 2.7.1.19610 on Windows XP x86
[2011-09-12:11:48:56] Commandline is: -installupdatecheck
[2011-09-12:11:48:56] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR
[2011-09-12:11:48:56] Performing pingback request
[2011-09-12:11:48:57] Pingback request completed with HTTP status 200
[2011-09-12:11:48:57] Starting runtime background update check
[2011-09-12:11:48:57] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.7.1.19610/update
[2011-09-12:11:48:57] Unpackaging http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.7.1.19610/update to C:\Documents and Settings\George\Application Data\Adobe\AIR\Updater\Background
[2011-09-12:11:48:57] Runtime update not available
[2011-09-12:11:48:57] Unpackaging cancelled
[2011-09-12:11:48:57] Runtime Installer end with exit code 0
[2011-09-12:11:49:37] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2011-09-12:11:49:37] Runtime Installer begin with version 2.7.1.19610 on Windows XP x86
[2011-09-12:11:49:37] Commandline is: -eula
[2011-09-12:11:49:37] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR
[2011-09-12:11:49:37] Starting eula display
[2011-09-12:11:49:44] Finished eula display
[2011-09-12:11:49:44] Could not create a file at C:\Documents and Settings\George\Application Data\Adobe\AIR\eulaAccepted, ignoring
[2011-09-12:11:49:44] Runtime Installer end with exit code 0
[2011-09-12:11:49:44] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2011-09-12:11:50:03] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2011-09-12:11:50:03] Runtime Installer begin with version 2.7.1.19610 on Windows XP x86
[2011-09-12:11:50:03] Commandline is: -eula
[2011-09-12:11:50:03] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR
[2011-09-12:11:50:04] Starting eula display
[2011-09-12:11:50:06] Finished eula display
[2011-09-12:11:50:06] Could not create a file at C:\Documents and Settings\George\Application Data\Adobe\AIR\eulaAccepted, ignoring
[2011-09-12:11:50:06] Runtime Installer end with exit code 0
[2011-09-12:11:50:07] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2011-09-12:11:59:00] Runtime Installer begin with version 2.7.1.19610 on Windows XP x86
[2011-09-12:11:59:00] Commandline is: -arp:uninstall
[2011-09-12:11:59:00] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR
[2011-09-12:11:59:07] Starting runtime uninstall. Uninstalling runtime version 2.7.1.19610
[2011-09-12:11:59:07] Uninstalling product with GUID {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-12:11:59:14] Runtime Installer end with exit code 0
[2011-09-12:12:04:56] Runtime Installer begin with version 2.7.1.19610 on Windows XP x86
[2011-09-12:12:04:56] Commandline is:
[2011-09-12:12:04:56] No installed runtime detected
[2011-09-12:12:04:59] Starting runtime install. Installing runtime version 2.7.1.19610
[2011-09-12:12:04:59] Installing msi at c:\docume~1\george\locals~1\temp\air21.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-12:12:05:06] Could not create a file at C:\Documents and Settings\George\Application Data\Adobe\AIR\eulaAccepted, ignoring
[2011-09-12:12:05:06] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2011-09-12:12:05:06] Runtime Installer end with exit code 0
[2011-09-12:12:05:06] Runtime Installer begin with version 2.7.1.19610 on Windows XP x86
[2011-09-12:12:05:06] Commandline is: -installupdatecheck
[2011-09-12:12:05:06] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR
[2011-09-12:12:05:07] Performing pingback request
[2011-09-12:12:05:08] Pingback request completed with HTTP status 200
[2011-09-12:12:05:08] Starting runtime background update check
[2011-09-12:12:05:08] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.7.1.19610/update
[2011-09-12:12:05:08] Unpackaging http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.7.1.19610/update to C:\Documents and Settings\George\Application Data\Adobe\AIR\Updater\Background
[2011-09-12:12:05:08] Runtime update not available
[2011-09-12:12:05:08] Unpackaging cancelled
[2011-09-12:12:05:08] Runtime Installer end with exit code 0
[2011-09-12:12:05:43] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2011-09-12:12:05:43] Runtime Installer begin with version 2.7.1.19610 on Windows XP x86
[2011-09-12:12:05:43] Commandline is: -eula
[2011-09-12:12:05:43] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR
[2011-09-12:12:05:44] Starting eula display
[2011-09-12:12:05:51] Finished eula display
[2011-09-12:12:05:51] Could not create a file at C:\Documents and Settings\George\Application Data\Adobe\AIR\eulaAccepted, ignoring
[2011-09-12:12:05:51] Runtime Installer end with exit code 0
[2011-09-12:12:05:51] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)

Any sugestions?

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6 replies

Sep 16, 2011 1:33 PM UTC

I have problem too. Windows XP SP3

[2011-09-16:14:57:19] Runtime Installer begin with version 2.7.1.19610 on Windows XP x86
[2011-09-16:14:57:19] Commandline is:
[2011-09-16:14:57:19] No installed runtime detected
[2011-09-16:14:57:23] Starting runtime install. Installing runtime version 2.7.1.19610
[2011-09-16:14:57:23] Reinstalling c:\docume~1\bastion\ustawi~1\temp\air2d0.tmp\setup.msi
[2011-09-16:14:57:27] Got an unexpected fatal error while quitting: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]
[2011-09-16:14:57:27] Runtime Installer end with exit code 5
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Participant
Sep 16, 2011 3:25 PM UTC

Hi, good luck in sorting your problem. The help I recieved solved it for me, you need to raise a new post with the forum?

George

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chris.campbell
Legend
Sep 13, 2011 1:26 AM UTC

Hi,

The installer is having problems writing out the following file:

[2011-09-12:12:05:51] Could not create a file at C:\Documents and Settings\George\Application Data\Adobe\AIR\eulaAccepted, ignoring

This is most likely occuring due to file/folder permission issues.  Could you try manually creating this folder (C:\Documents and Settings\George\Application Data\Adobe\AIR\) and copying the eulaAccepted file that I've attached into it?

Thanks,

Chris

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Participant
Sep 13, 2011 4:20 PM UTC

Hi Chris, I don’t seem to have an attached eulaAccepted file attached. Could you please send.

Regards

George

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chris.campbell
Legend
Sep 14, 2011 12:27 AM UTC

Hi George,

You'll have to view this attachment via the forum web page.  I see it on my last post as eulaAccepted.zip.  If you still don't see it, email me at ccampbel@adobe.com and I'll send it to you directly.

Thanks,

Chris

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