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eagle0Nine
Participant
October 13, 2011
Question

Adobe AIR Installer Crashes / Won't Install - 10.7.2

  • October 13, 2011
  • 23 replies
  • 22362 views

I'm having significant trouble trying to get the Adobe AIR Installer to run on my 11-inch MacBook Air, running OS X Lion 10.7.2. I've tried the standard installation which said it completed properly but did not, and also tried installing from the command line.

The Files.zip file at http://cl.ly/1f0C2k3x1R3f1B1j1q0V are the fitlered log file and the crash logs associated with this issue.

Thanks in advance for any help.

—Chris

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    23 replies

    mediacoop1
    Participant
    February 22, 2012

    I right clicked the AdobeAir Installer package to show the package contents, Then Contents >  MacOS > Adobe Air Installer. Double clicked that and it ran a terminal script. And ran through the air install. The adobe air was then in my utilities folder. I had also turned off my automatic graphics switching before hand (but I don’t know if this was related) .

    Anonymous
    December 2, 2011

    If I try to open Vodafone MY190 the same message as sfsavoia is generated by the system. With Firefox open and/or disabling Automatic Graphics Switching all seems to work fine for me too.

    boulderbobski
    Participant
    November 8, 2011

    Yep, I tried installing Adobe Air on 10.7.2 multiple times. Console shows the installer crashing (below).

    Go to System Preferences > Energy Saver and uncheck "Automatic graphics switching" and it the install now works.

    It's just Adobe trying to get back at Apple - happens all the time.

    Process:         Adobe AIR Installer [4493]

    Path:            /var/folders/*/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer

    Identifier:      com.adobe.air.Installer

    Version:         3.0 (3.0.0.4080)

    Code Type:       X86 (Native)

    Parent Process:  updater [4491]

    Date/Time:       2011-11-08 07:21:14.844 -0700

    OS Version:      Mac OS X 10.7.2 (11C74)

    Report Version:  9

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes: KERN_INVALID_ADDRESS at 0x00000000e0000020

    VM Regions Near 0xe0000020:

        CG shared images       00000000c6496000-00000000c649e000 [   32K] r--/r-- SM=SHM 

    -->

        Submap                 00000000ffff0000-00000000ffff2000          r-x/r-x process-only submap

    Application Specific Information:

    objc_msgSend() selector name: backingScaleFactor

    objc[4493]: garbage collection is OFF

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    mani582
    Participant
    October 25, 2011

    After trying many diffrent solutions, only Launching "Google Chrome" before Adobe Air Installer worked for me...

    Becqui1967
    Participant
    October 14, 2011

    I wasn't having any problems with Adobe Air until I upgraded to 10.7.2.  I tried to open up YNAB and it kept crashing and finally gave me an error that I needed Adobe Air...which I had had so not sure where it went. So I go to download it which is Adobe Air 3 now and it downloads but nothing happens when I click on install. After I try it several times, I have received an error window suggesting that I need Adobe Air to install Adobe Air! Need a fix quick....I need to get into YNAB to figure out what bills need to be paid!

    Anonymous
    October 14, 2011

    Hi Becqui,

        I'm Taylor, YNAB's lead developer. We have a number of customers who are experiencing the same problem with 10.7.2 and YNAB, and we started tracking the issue down yesterday.  I started a thread over here: http://forums.adobe.com/message/3970954#3970954

    I'm really sorry that this is happening to you! You can learn more in the response I linked to, but here is one weird thing we've learned: If you run Firefox at the same time, users are reporting that they are able to run YNAB! I don't know what that is about yet, but we'll get to the bottom of it soon. I also have a hunch this is related to saving and restoring Windows, so I am about to advice a couple of folks to temporarily disable that feature using these instructions: http://osxdaily.com/2011/07/18/disable-mac-os-x-lion-resume-window-restore/

    Mazeman02
    Participant
    October 14, 2011

    You can add me to the list of folks having trouble with this. Thankfully, I found this thread. The problem goes away when Firefox is on.

    I was trying to use Rosetta Stone language software (which uses Air) and it wouldn't work with OS 10.7.2. At first I thought the problem was with RS, but now I realize it's Adobe.

    lisachao
    Adobe Employee
    lisachao
    Adobe Employee
    October 13, 2011

    Are you upgrading from an existing AIR runtime or installing a new AIR runtime?  If you are upgrading, can you try removing the existing runtime by deleting /Library/Frameworks/Adobe AIR.framework folder and then retry installing latest AIR runtime?  Thanks.

    eagle0NineAuthor
    Participant
    October 14, 2011

    Hi Lisa,

    Unfortunately, I am trying to install a new runtime - I also tried copying the framework folder into the /Library/Frameworks folder and that had issues.

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