Skip to main content
Participant
February 28, 2012
Question

Adobe AIR Issues

  • February 28, 2012
  • 1 reply
  • 550 views

I have a MacBook Pro and when I download it, I click where it downloaded to, open it up, and click to install it. But then it comes up saying,

"This application requires a version of Adobe AIR which cannot be found.

Please download the latest version of the runtime from

http://www.adobe.com/go/getair,

or contact the application author for an updated version."

Which doesn't make sense since I'm attempting to download it...

This topic has been closed for replies.

1 reply

chris.campbell
Legend
February 29, 2012

Could you try deleting the following folder, then try again?

/Library/Frameworks/Adobe AIR.framework

If that fails, we'll need to get your install log to troubleshoot further.

http://kb2.adobe.com/cps/902/cpsid_90205.html#main_viewlog

Thanks,

Chris