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E
estillbham
Known Participant
April 21, 2012
Question

Adobe Air "no installed runtime detected"

  • April 21, 2012
  • 4 replies
  • 3621 views

I get this same set of entries on the log file if I run the installer file as Administrator or as a common user.

[2012-04-21:15:58:13] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

[2012-04-21:15:58:13] Commandline is:

[2012-04-21:15:58:13] No installed runtime detected

Any ideas?

This topic has been closed for replies.

4 replies

A
ajaym90526637
Participant
August 30, 2016

I am also facing the same problem. Earlier it was running nicely when I operated some keywords using Market Samurai for my blog. But, during updation it shows the same failure messages. Now older version is also not working. Please help. Waiting for a positive reply. Thanks!

S
Community Manager
Satinder S BainsCommunity Manager
Community Manager
August 30, 2016

Hi Ajay,

Did you tried installing Adobe AIR using administrator account. You can also log off/ log on again and then try in case if some thread is waiting on windows process/resources.

Thanks

P
philippeg88270955
Participant
August 8, 2016

Finally, I have found the solution: just install Adobe Air from another windows administrator account and it works!

C
Chexxor
Participant
January 1, 2015

So I just had the exact same issue, I had the game League of Legends refusing to start as it depends on Adobe AIR and also had shockwave flash refusing to work, I managed to re-install flash easy enough, but the installer for Adobe AIR wouldn't do anything, it'd just lay in the background as a process not doing anything. The AIR installer log would always print the same few lines as you have, and then stop, nothing more.

SOLUTION: After 5 hours of frustration I coincidentally analyzed process wait time in the task manager, and it would show me that one Adobe AIR process waited for another process with the same name, and this other AIR process was waiting for a windows process by the name of "svchost.exe", I then asked this process to terminate (a little bit scared as these tend to make the computer shut down, but I was desperate). After a few seconds the Adobe AIR installer just popped up out of nowhere like there hadn't been a problem at all.

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
April 25, 2012

I haven't seen this log before.  Could you try the following?

1. Download the latest AIR runtime from http://get.adobe.com/air to the root of your C: drive

2. Go to the start menu and type in "cmd"

3. Right click on the "cmd.exe" entry in the start menu and select "run as administrator"

4. In the command prompt, type "cd \".  This should have you in "C:\" now.

5. Type "AdobeAIRInstaller.exe"

E
estillbhamAuthor
Known Participant
April 25, 2012

If I try to download Air to the C:/, I get an error message that I do not have permission to save anything to this location. I switched to the administrator account and tried downloading and saving it the C:/ but Adobe would not even start the download.

I switched back to my main account and downloaded to my User/Ed directory. I tried to run it from CMD, but it would not launch. I tried running it from Windows Explorer by right-clicking on the file name and selecting Run as Administrator. No response.

Is this a problem with my new computer or with Air?

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
April 25, 2012

This doesn't sound normal at all.  However, you will want your user account to be an "administrator" level to install AIR.  But selecting "run as administrator" should have done that.  Are you having problems installing any other applications?

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