Participant

Question

Adobe Air not allowing installation of new program

Forum|Forum|11 years ago
January 3, 2015
1 reply
801 views

Hello,

I recently purchased a new Lenovo Thinkpad laptop running Windows 7 and when I attempt to install my school review program, I get this error message:

"The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author."

I have uninstalled and reinstalled all adobe software on my computer several times while restarting it between installations and still no luck. I do not know if maybe there is a different version of Adobe air that I need to install? I tried installing the software included on the CD as well as the newest version from the Adobe website. Any help would be greatly appreciated!

- Bryan

Performance issues

This topic has been closed for replies.

chris.campbell

Community Manager

Hi Bryan,

Could you post your AIR install log file so we could see if a particular code is being thrown?

http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.html#main_viewlog

Thanks,

Chris Campbell

Bryan6188Author

Participant

[2015-01-02:18:27:02] Runtime Installer begin with version 3.0.0.4080 on Windows 7 x86

[2015-01-02:18:27:02] Commandline is:

[2015-01-02:18:27:02] No installed runtime detected

[2015-01-02:18:27:02] Found sidecar config file at d:\.airinstall.cfg

[2015-01-02:18:27:02] Read PTExam2014.air from sidecar file.

[2015-01-02:18:27:02] Using d:\PTExam2014.air as input file

[2015-01-02:18:27:04] Invoking Application Installer for combined install

[2015-01-02:18:27:04] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air

[2015-01-02:18:27:04] Application Installer begin with version 3.0.0.4080 on Windows 7 x86

[2015-01-02:18:27:04] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air

[2015-01-02:18:27:04] No installed runtime detected

[2015-01-02:18:27:06] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\flaFE5A.tmp

[2015-01-02:18:27:13] Application signature verified

[2015-01-02:18:27:13] Unpackaging/validation complete

[2015-01-02:18:27:34] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\fla6BED.tmp

[2015-01-02:18:27:36] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: open[110]: MSI Error" errorID=0]

[2015-01-02:18:27:44] Application Installer end with exit code 7

[2015-01-02:18:27:44] Subprocess app installer failed (7)

[2015-01-02:18:27:44] Runtime Installer end with exit code 7

[2015-01-02:18:28:33] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

[2015-01-02:18:28:33] Commandline is:

[2015-01-02:18:28:33] No installed runtime detected

[2015-01-02:18:28:33] Found sidecar config file at d:\.airinstall.cfg

[2015-01-02:18:28:33] Read PTExam2014.air from sidecar file.

[2015-01-02:18:28:33] No installed runtime detected

[2015-01-02:18:28:33] Using d:\PTExam2014.air as input file

[2015-01-02:18:28:33] Found sidecar config file at d:\.airinstall.cfg

[2015-01-02:18:28:33] Read PTExam2014.air from sidecar file.

[2015-01-02:18:28:33] Using d:\PTExam2014.air as input file

[2015-01-02:18:28:33] Invoking Application Installer for combined install

[2015-01-02:18:28:33] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air

[2015-01-02:18:28:33] Invoking Application Installer for combined install

[2015-01-02:18:28:33] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air

[2015-01-02:18:28:33] Application Installer begin with version 3.0.0.4080 on Windows Vista x86

[2015-01-02:18:28:33] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air

[2015-01-02:18:28:33] No installed runtime detected

[2015-01-02:18:28:33] Application Installer begin with version 3.0.0.4080 on Windows Vista x86

[2015-01-02:18:28:33] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air

[2015-01-02:18:28:33] No installed runtime detected

[2015-01-02:18:28:34] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla5743.tmp

[2015-01-02:18:28:36] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla60B5.tmp

[2015-01-02:18:28:40] Application signature verified

[2015-01-02:18:28:40] Unpackaging/validation complete

[2015-01-02:18:28:48] Application signature verified

[2015-01-02:18:28:48] Unpackaging/validation complete

[2015-01-02:18:29:02] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\flaC533.tmp

[2015-01-02:18:29:08] Cancel request received

[2015-01-02:18:29:08] Application Installer end with exit code 6

[2015-01-02:18:29:09] Subprocess app installer failed (6)

[2015-01-02:18:29:09] Cancel request received

[2015-01-02:18:29:09] Runtime Installer end with exit code 6

[2015-01-02:18:29:28] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]

[2015-01-02:18:29:39] Application Installer end with exit code 7

[2015-01-02:18:29:39] Subprocess app installer failed (7)

[2015-01-02:18:29:39] Runtime Installer end with exit code 7

[2015-01-02:18:31:40] UI SWF load is complete

[2015-01-02:18:31:40] stateRunningAppInstaller: appinstaller -runtime D:\ -withRuntime -url file:///d:/Scorebuilders.air

[2015-01-02:18:31:42] Starting app install of file:///d:/Scorebuilders.air

[2015-01-02:18:31:43] UI SWF load is complete

[2015-01-02:18:31:45] UI initialized

[2015-01-02:18:31:45] beginning UI styling

[2015-01-02:18:31:45] UI styling complete

[2015-01-02:18:31:45] Unpackaging to C:\Users\Bryan\AppData\Local\Temp\fla4115.tmp

[2015-01-02:18:32:28] unpackaging/validation is complete

[2015-01-02:18:32:28] application is bound to this version of the runtime

[2015-01-02:18:32:28] app id SCOREBUILDERSPTEXAM

[2015-01-02:18:32:28] pub id

[2015-01-02:18:32:28] Application not located

[2015-01-02:18:32:28] Waiting for user confirmation

[2015-01-02:18:32:59] User confirmed action: install

[2015-01-02:18:32:59] creating native installer in: C:\Users\Bryan\AppData\Local\Temp\fla6364.tmp

[2015-01-02:18:33:00] native installer creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]

[2015-01-02:18:33:06] starting cleanup of temporary files

[2015-01-02:18:33:07] application installer exiting

[2015-01-02:18:33:07] App installer failed; exit code 7

[2015-01-02:18:33:07] begin quitting

[2015-01-02:18:33:48] UI SWF load is complete

[2015-01-02:18:33:48] stateRunningAppInstaller: appinstaller -runtime D:\ -withRuntime -url file:///d:/Scorebuilders.air

[2015-01-02:18:33:48] Starting app install of file:///d:/Scorebuilders.air

[2015-01-02:18:33:48] UI SWF load is complete

[2015-01-02:18:33:49] UI initialized

[2015-01-02:18:33:49] beginning UI styling

[2015-01-02:18:33:49] UI styling complete

[2015-01-02:18:33:49] Unpackaging to C:\Users\Bryan\AppData\Local\Temp\fla2599.tmp

[2015-01-02:18:34:20] unpackaging/validation is complete

[2015-01-02:18:34:20] application is bound to this version of the runtime

[2015-01-02:18:34:20] app id SCOREBUILDERSPTEXAM

[2015-01-02:18:34:20] pub id

[2015-01-02:18:34:20] Application not located

[2015-01-02:18:34:20] Waiting for user confirmation

[2015-01-02:18:35:52] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86

[2015-01-02:18:35:52] Commandline is:

[2015-01-02:18:35:52] No installed runtime detected

[2015-01-02:18:35:59] Relaunching with elevation

[2015-01-02:18:35:59] Launching subprocess with commandline c:\users\bryan\appdata\local\temp\airfa36.tmp\adobe air installer.exe -ei

[2015-01-02:18:36:02] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86

[2015-01-02:18:36:02] Commandline is: -stdio \\.\pipe\AIR_2492_0 -ei

[2015-01-02:18:36:02] No installed runtime detected

[2015-01-02:18:36:02] Starting silent runtime install. Installing runtime version 15.0.0.356

[2015-01-02:18:36:02] Installing msi at c:\users\bryan\appdata\local\temp\airfa36.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}

[2015-01-02:18:36:07] Runtime Installer end with exit code 0

[2015-01-02:18:36:08] Elevated install completed

[2015-01-02:18:36:11] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2015-01-02:18:36:11] Runtime Installer end with exit code 0

[2015-01-02:18:36:11] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86

[2015-01-02:18:36:11] Commandline is: -installupdatecheck

[2015-01-02:18:36:11] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-02:18:36:12] Performing pingback request

[2015-01-02:18:36:13] Pingback request completed with HTTP status 200

[2015-01-02:18:36:13] Starting runtime background update check

[2015-01-02:18:36:13] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/15.0.0.356/update

[2015-01-02:18:36:13] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/15.0.0.356/update to C:\Users\Bryan\AppData\Roaming\Adobe\AIR\Updater\Background

[2015-01-02:18:36:13] Runtime update not available

[2015-01-02:18:36:13] Unpackaging cancelled

[2015-01-02:18:36:13] Runtime Installer end with exit code 0

[2015-01-02:18:36:27] User canceled

[2015-01-02:18:36:27] starting cleanup of temporary files

[2015-01-02:18:36:27] application installer exiting

[2015-01-02:18:36:28] App installer was canceled

[2015-01-02:18:36:28] begin quitting

[2015-01-02:18:36:32] UI SWF load is complete

[2015-01-02:18:36:32] stateRunningAppInstaller: appinstaller -runtime D:\ -withRuntime -url file:///d:/Scorebuilders.air

[2015-01-02:18:36:33] Starting app install of file:///d:/Scorebuilders.air

[2015-01-02:18:36:33] UI SWF load is complete

[2015-01-02:18:36:33] UI initialized

[2015-01-02:18:36:33] beginning UI styling

[2015-01-02:18:36:33] UI styling complete

[2015-01-02:18:36:33] Unpackaging to C:\Users\Bryan\AppData\Local\Temp\flaA717.tmp

[2015-01-02:18:37:05] unpackaging/validation is complete

[2015-01-02:18:37:05] application is bound to this version of the runtime

[2015-01-02:18:37:05] app id SCOREBUILDERSPTEXAM

[2015-01-02:18:37:05] pub id

[2015-01-02:18:37:05] Application not located

[2015-01-02:18:37:05] Waiting for user confirmation

[2015-01-02:18:37:38] User confirmed action: install

[2015-01-02:18:37:38] creating native installer in: C:\Users\Bryan\AppData\Local\Temp\flaA2A5.tmp

[2015-01-02:18:37:40] native installer creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]

[2015-01-02:18:37:57] starting cleanup of temporary files

[2015-01-02:18:37:58] application installer exiting

[2015-01-02:18:37:58] App installer failed; exit code 7

[2015-01-02:18:37:58] begin quitting

[2015-01-02:18:39:08] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

[2015-01-02:18:39:08] Commandline is:

[2015-01-02:18:39:08] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-02:18:39:08] Found sidecar config file at d:\.airinstall.cfg

[2015-01-02:18:39:08] Read PTExam2014.air from sidecar file.

[2015-01-02:18:39:08] Using d:\PTExam2014.air as input file

[2015-01-02:18:39:10] Invoking Application Installer for combined install

[2015-01-02:18:39:10] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air

[2015-01-02:18:39:11] Application Installer begin with version 3.0.0.4080 on Windows Vista x86

[2015-01-02:18:39:11] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air

[2015-01-02:18:39:11] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-02:18:39:13] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla16DA.tmp

[2015-01-02:18:39:20] Application signature verified

[2015-01-02:18:39:20] Unpackaging/validation complete

[2015-01-02:18:39:20] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''

[2015-01-02:18:39:34] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\fla695D.tmp

[2015-01-02:18:39:36] Native installation package creation succeeded

[2015-01-02:18:39:36] Starting app installation to C:\Program Files (x86)\Therapyed. Installing app TherapyEdsNPTEReviewandStudyGuideCD2014 version 1.0 using the source file at file:///d:/PTExam2014.air

[2015-01-02:18:39:36] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Directory can't be written to" errorID=5006]

[2015-01-02:18:39:36] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)\Therapyed" -desktopShortcut -programMenu file:///d:/PTExam2014.air

[2015-01-02:18:39:36] Relaunching with elevation

[2015-01-02:18:39:51] Application Installer begin with version 3.0.0.4080 on Windows 7 x86

[2015-01-02:18:39:51] Commandline is: -stdio \\.\pipe\AIR_3832_0 -runtime D:\ -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)\Therapyed" -desktopShortcut -programMenu file:///d:/PTExam2014.air

[2015-01-02:18:39:51] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-02:18:39:51] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\flaAC84.tmp

[2015-01-02:18:39:52] Application signature verified

[2015-01-02:18:39:52] Unpackaging/validation complete

[2015-01-02:18:39:52] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''

[2015-01-02:18:39:52] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\flaAF81.tmp

[2015-01-02:18:39:52] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]

[2015-01-02:18:39:52] Elevated install failed: error 5005 Unhandled exception Error: EndUpdateResource: Windows Error #5

[2015-01-02:18:39:53] Application Installer end with exit code 7

[2015-01-02:18:42:03] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86

[2015-01-02:18:42:03] Commandline is: -arp:uninstall

[2015-01-02:18:42:03] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-02:18:42:05] Relaunching with elevation

[2015-01-02:18:42:05] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2015-01-02:18:42:06] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86

[2015-01-02:18:42:06] Commandline is: -stdio \\.\pipe\AIR_4680_0 -eu

[2015-01-02:18:42:06] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-02:18:42:06] Starting runtime uninstall. Uninstalling runtime version 15.0.0.356

[2015-01-02:18:42:06] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi

[2015-01-02:18:42:07] Uninstalling product with GUID {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}

[2015-01-02:18:42:09] Runtime Installer end with exit code 0

[2015-01-02:18:42:09] Elevated install completed

[2015-01-02:18:42:09] Runtime Installer end with exit code 0

[2015-01-02:18:42:46] Application Installer end with exit code 7

[2015-01-02:18:42:46] Subprocess app installer failed (7)

[2015-01-02:18:42:46] Runtime Installer end with exit code 7

[2015-01-02:18:44:33] Bootstrapper begin with version 3.8.0.1430 on Win x86

[2015-01-02:18:44:33] No installed runtime detected

[2015-01-02:18:44:33] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer

[2015-01-02:18:44:38] Download success

[2015-01-02:18:44:38] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer.p7

[2015-01-02:18:44:38] Download success

[2015-01-02:18:44:38] Detached signature verified

[2015-01-02:18:44:38] Begin cert chain validation

[2015-01-02:18:44:38] Begin crl download from http://crl.adobe.com/prodSvce.crl

[2015-01-02:18:44:38] Download success

[2015-01-02:18:44:38] Begin crl download from http://crl.adobe.com/cds.crl

[2015-01-02:18:44:38] Download success

[2015-01-02:18:44:38] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList;binary

[2015-01-02:18:44:39] Download failure: could not retrieve crl crypt object

[2015-01-02:18:44:39] Cert chain validation succeeded

[2015-01-02:18:44:39] Launching subprocess with commandline "C:\Users\Bryan\AppData\Local\Temp\AIRRuntimeInstaller.exe" -x1 "C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse"

[2015-01-02:18:44:42] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86

[2015-01-02:18:44:42] Commandline is: -x1 "C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse"

[2015-01-02:18:44:42] No installed runtime detected

[2015-01-02:18:44:42] Invoking Application Installer for combined install

[2015-01-02:18:44:42] Launching subprocess with commandline C:\Users\Bryan\AppData\Local\Temp\AIR116E.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Bryan\AppData\Local\Temp\AIR116E.tmp -withRuntime -url "C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse"

[2015-01-02:18:44:42] Application Installer begin with version 15.0.0.356 on Windows 7 x86

[2015-01-02:18:44:42] Commandline is: -runtime C:\Users\Bryan\AppData\Local\Temp\AIR116E.tmp -withRuntime -url "C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse"

[2015-01-02:18:44:42] No installed runtime detected

[2015-01-02:18:44:43] Validating app in folder C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse

[2015-01-02:18:44:51] Application signature verified

[2015-01-02:18:44:51] Unpackaging/validation complete

[2015-01-02:18:45:04] Launching subprocess with commandline C:\Users\Bryan\AppData\Local\Temp\AIR116E.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Bryan\AppData\Local\Temp\AIR116E.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu "C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse"

[2015-01-02:18:45:04] Relaunching with elevation

[2015-01-02:18:45:06] Application Installer begin with version 15.0.0.356 on Windows 7 x86

[2015-01-02:18:45:06] Commandline is: -stdio \\.\pipe\AIR_4180_0 -runtime C:\Users\Bryan\AppData\Local\Temp\AIR116E.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu "C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse"

[2015-01-02:18:45:06] No installed runtime detected

[2015-01-02:18:45:06] Validating app in folder C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse

[2015-01-02:18:45:13] Application signature verified

[2015-01-02:18:45:13] Unpackaging/validation complete

[2015-01-02:18:45:13] Starting silent combined runtime and app install.

Installing runtime version 15.0.0.356.

Installing app AdobeMuse version 7.4.30 to C:\Program Files (x86) using the source file at C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse

[2015-01-02:18:45:13] Installing msi at C:\Users\Bryan\AppData\Local\Temp\AIR116E.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}

[2015-01-02:18:45:15] Installing msi at C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse\setup.msi with guid {185F5BA8-1806-AFDC-EF51-9E52C24F08D0}

[2015-01-02:18:45:20] Application Installer end with exit code 0

[2015-01-02:18:45:20] Elevated install completed

[2015-01-02:18:45:24] Application Installer end with exit code 0

[2015-01-02:18:45:24] Subprocess app installer succeeded

[2015-01-02:18:45:24] Runtime Installer end with exit code 0

[2015-01-02:18:45:24] Subprocess Runtime Installer succeeded

[2015-01-02:18:45:24] Bootstrapper end with exit code 0

[2015-01-02:18:45:51] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86

[2015-01-02:18:45:51] Commandline is:

[2015-01-02:18:45:51] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-02:18:45:55] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2015-01-02:18:45:55] Runtime Installer end with exit code 0

[2015-01-02:18:45:55] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86

[2015-01-02:18:45:55] Commandline is: -installupdatecheck

[2015-01-02:18:45:55] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-02:18:45:55] Performing pingback request

[2015-01-02:18:45:55] Pingback request completed with HTTP status 200

[2015-01-02:18:45:55] Starting runtime background update check

[2015-01-02:18:45:55] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/15.0.0.356/update

[2015-01-02:18:45:55] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/15.0.0.356/update to C:\Users\Bryan\AppData\Roaming\Adobe\AIR\Updater\Background

[2015-01-02:18:45:56] Runtime update not available

[2015-01-02:18:45:56] Unpackaging cancelled

[2015-01-02:18:45:56] Runtime Installer end with exit code 0

[2015-01-02:18:46:11] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86

[2015-01-02:18:46:11] Commandline is:

[2015-01-02:18:46:11] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-02:18:46:15] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2015-01-02:18:46:15] Runtime Installer end with exit code 0

[2015-01-02:18:46:15] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86

[2015-01-02:18:46:15] Commandline is: -installupdatecheck

[2015-01-02:18:46:15] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-02:18:46:16] Performing pingback request

[2015-01-02:18:46:16] Pingback request completed with HTTP status 200

[2015-01-02:18:46:16] Starting runtime background update check

[2015-01-02:18:46:16] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/15.0.0.356/update

[2015-01-02:18:46:16] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/15.0.0.356/update to C:\Users\Bryan\AppData\Roaming\Adobe\AIR\Updater\Background

[2015-01-02:18:46:17] Runtime update not available

[2015-01-02:18:46:17] Unpackaging cancelled

[2015-01-02:18:46:17] Runtime Installer end with exit code 0

[2015-01-02:18:46:49] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

[2015-01-02:18:46:49] Commandline is:

[2015-01-02:18:46:49] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-02:18:46:49] Found sidecar config file at d:\.airinstall.cfg

[2015-01-02:18:46:49] Read PTExam2014.air from sidecar file.

[2015-01-02:18:46:49] Using d:\PTExam2014.air as input file

[2015-01-02:18:46:50] Invoking Application Installer for combined install

[2015-01-02:18:46:50] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air

[2015-01-02:18:46:50] Application Installer begin with version 3.0.0.4080 on Windows Vista x86

[2015-01-02:18:46:50] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air

[2015-01-02:18:46:50] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-02:18:46:51] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla1248.tmp

[2015-01-02:18:46:55] Application signature verified

[2015-01-02:18:46:55] Unpackaging/validation complete

[2015-01-02:18:46:55] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''

[2015-01-02:18:47:04] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\fla4866.tmp

[2015-01-02:18:47:07] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]

[2015-01-02:18:54:10] Application Installer end with exit code 7

[2015-01-02:18:54:10] Subprocess app installer failed (7)

[2015-01-02:18:54:10] Runtime Installer end with exit code 7

[2015-01-02:21:18:18] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

[2015-01-02:21:18:18] Commandline is:

[2015-01-02:21:18:18] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-02:21:18:18] Found sidecar config file at d:\.airinstall.cfg

[2015-01-02:21:18:18] Read PTExam2014.air from sidecar file.

[2015-01-02:21:18:18] Using d:\PTExam2014.air as input file

[2015-01-02:21:18:19] Invoking Application Installer for combined install

[2015-01-02:21:18:19] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air

[2015-01-02:21:18:20] Application Installer begin with version 3.0.0.4080 on Windows Vista x86

[2015-01-02:21:18:20] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air

[2015-01-02:21:18:20] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-02:21:18:21] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla1277.tmp

[2015-01-02:21:18:25] Application signature verified

[2015-01-02:21:18:25] Unpackaging/validation complete

[2015-01-02:21:18:25] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''

[2015-01-02:21:18:39] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\fla5966.tmp

[2015-01-02:21:18:41] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]

[2015-01-02:21:18:46] Application Installer end with exit code 7

[2015-01-02:21:18:46] Subprocess app installer failed (7)

[2015-01-02:21:18:46] Runtime Installer end with exit code 7

[2015-01-02:21:20:18] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86

[2015-01-02:21:20:18] Commandline is: -arp:uninstall

[2015-01-02:21:20:18] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-02:21:20:24] Relaunching with elevation

[2015-01-02:21:20:24] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2015-01-02:21:20:24] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86

[2015-01-02:21:20:24] Commandline is: -stdio \\.\pipe\AIR_1316_0 -eu

[2015-01-02:21:20:24] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-02:21:20:24] Starting runtime uninstall. Uninstalling runtime version 15.0.0.356

[2015-01-02:21:20:25] Reinstalling C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi

[2015-01-02:21:20:33] Uninstalling product with GUID {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}

[2015-01-02:21:20:40] Runtime Installer end with exit code 0

[2015-01-02:21:20:40] Elevated install completed

[2015-01-02:21:20:40] Runtime Installer end with exit code 0

[2015-01-02:21:24:20] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

[2015-01-02:21:24:20] Commandline is:

[2015-01-02:21:24:20] No installed runtime detected

[2015-01-02:21:24:20] Found sidecar config file at d:\.airinstall.cfg

[2015-01-02:21:24:20] Read PTExam2014.air from sidecar file.

[2015-01-02:21:24:20] Using d:\PTExam2014.air as input file

[2015-01-02:21:24:23] Invoking Application Installer for combined install

[2015-01-02:21:24:23] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air

[2015-01-02:21:24:24] Application Installer begin with version 3.0.0.4080 on Windows Vista x86

[2015-01-02:21:24:24] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air

[2015-01-02:21:24:24] No installed runtime detected

[2015-01-02:21:24:26] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla3909.tmp

[2015-01-02:21:24:34] Application signature verified

[2015-01-02:21:24:34] Unpackaging/validation complete

[2015-01-02:21:25:17] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\flaFFF1.tmp

[2015-01-02:21:25:20] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]

[2015-01-02:21:28:19] Application Installer end with exit code 7

[2015-01-02:21:28:23] Subprocess app installer failed (7)

[2015-01-02:21:28:23] Runtime Installer end with exit code 7

[2015-01-02:21:36:29] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86

[2015-01-02:21:36:29] Commandline is:

[2015-01-02:21:36:29] No installed runtime detected

[2015-01-02:21:36:33] Relaunching with elevation

[2015-01-02:21:36:33] Launching subprocess with commandline c:\users\bryan\appdata\local\temp\air30c0.tmp\adobe air installer.exe -ei

[2015-01-02:21:36:36] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86

[2015-01-02:21:36:36] Commandline is: -stdio \\.\pipe\AIR_4200_0 -ei

[2015-01-02:21:36:36] No installed runtime detected

[2015-01-02:21:36:36] Starting silent runtime install. Installing runtime version 15.0.0.356

[2015-01-02:21:36:36] Installing msi at c:\users\bryan\appdata\local\temp\air30c0.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}

[2015-01-02:21:36:39] Runtime Installer end with exit code 0

[2015-01-02:21:36:40] Elevated install completed

[2015-01-02:21:36:45] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2015-01-02:21:36:45] Runtime Installer end with exit code 0

[2015-01-02:21:36:45] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86

[2015-01-02:21:36:45] Commandline is: -installupdatecheck

[2015-01-02:21:36:45] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-02:21:36:46] Performing pingback request

[2015-01-02:21:36:46] Pingback request completed with HTTP status 200

[2015-01-02:21:36:46] Starting runtime background update check

[2015-01-02:21:36:46] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/15.0.0.356/update

[2015-01-02:21:36:46] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/15.0.0.356/update to C:\Users\Bryan\AppData\Roaming\Adobe\AIR\Updater\Background

[2015-01-02:21:36:47] Runtime update not available

[2015-01-02:21:36:47] Unpackaging cancelled

[2015-01-02:21:36:47] Runtime Installer end with exit code 0

[2015-01-02:21:38:09] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

[2015-01-02:21:38:09] Commandline is:

[2015-01-02:21:38:09] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-02:21:38:09] Found sidecar config file at d:\.airinstall.cfg

[2015-01-02:21:38:09] Read PTExam2014.air from sidecar file.

[2015-01-02:21:38:09] Using d:\PTExam2014.air as input file

[2015-01-02:21:38:09] Invoking Application Installer for combined install

[2015-01-02:21:38:09] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air

[2015-01-02:21:38:10] Application Installer begin with version 3.0.0.4080 on Windows Vista x86

[2015-01-02:21:38:10] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air

[2015-01-02:21:38:10] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-02:21:38:10] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\flaCC63.tmp

[2015-01-02:21:38:11] Application signature verified

[2015-01-02:21:38:11] Unpackaging/validation complete

[2015-01-02:21:38:12] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''

[2015-01-02:21:38:27] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\flaC7F.tmp

[2015-01-02:21:38:27] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]

[2015-01-02:21:57:27] Runtime Installer begin with version 3.0.0.4080 on Windows XP x86

[2015-01-02:21:57:27] Commandline is:

[2015-01-02:21:57:27] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-02:21:57:27] Found sidecar config file at d:\.airinstall.cfg

[2015-01-02:21:57:27] Read PTExam2014.air from sidecar file.

[2015-01-02:21:57:27] Using d:\PTExam2014.air as input file

[2015-01-02:21:57:27] Invoking Application Installer for combined install

[2015-01-02:21:57:27] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air

[2015-01-02:21:57:27] Application Installer begin with version 3.0.0.4080 on Windows XP x86

[2015-01-02:21:57:27] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air

[2015-01-02:21:57:27] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-02:21:57:28] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla756E.tmp

[2015-01-02:21:57:38] Application signature verified

[2015-01-02:21:57:38] Unpackaging/validation complete

[2015-01-02:21:57:38] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''

[2015-01-02:21:57:45] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\flaB9BE.tmp

[2015-01-02:21:57:48] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]

[2015-01-02:22:00:12] Application Installer end with exit code 7

[2015-01-02:22:00:13] Subprocess app installer failed (7)

[2015-01-02:22:00:13] Runtime Installer end with exit code 7

[2015-01-02:22:00:23] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

[2015-01-02:22:00:23] Commandline is:

[2015-01-02:22:00:23] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-02:22:00:23] Found sidecar config file at d:\.airinstall.cfg

[2015-01-02:22:00:23] Read PTExam2014.air from sidecar file.

[2015-01-02:22:00:23] Using d:\PTExam2014.air as input file

[2015-01-02:22:00:23] Invoking Application Installer for combined install

[2015-01-02:22:00:23] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air

[2015-01-02:22:00:23] Application Installer begin with version 3.0.0.4080 on Windows Vista x86

[2015-01-02:22:00:23] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air

[2015-01-02:22:00:23] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-02:22:00:24] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla252C.tmp

[2015-01-02:22:00:25] Application signature verified

[2015-01-02:22:00:25] Unpackaging/validation complete

[2015-01-02:22:00:25] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''

[2015-01-02:22:00:30] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\fla3E58.tmp

[2015-01-02:22:00:31] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]

[2015-01-02:22:00:35] Application Installer end with exit code 7

[2015-01-02:22:00:35] Subprocess app installer failed (7)

[2015-01-02:22:00:35] Runtime Installer end with exit code 7

[2015-01-02:22:00:54] Application Installer end with exit code 7

[2015-01-02:22:00:54] Subprocess app installer failed (7)

[2015-01-02:22:00:54] Runtime Installer end with exit code 7

[2015-01-02:22:02:40] Application Installer begin with version 15.0.0.356 on Windows 7 x86

[2015-01-02:22:02:40] Commandline is: D:\PTExam2014.air

[2015-01-02:22:02:40] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-02:22:02:40] Unpackaging file:///D:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla3AFD.tmp

[2015-01-02:22:02:41] Application signature verified

[2015-01-02:22:02:41] Unpackaging/validation complete

[2015-01-02:22:02:41] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''

[2015-01-02:22:02:47] Cancel request received

[2015-01-02:22:02:47] Application Installer end with exit code 6

[2015-01-02:22:08:24] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

[2015-01-02:22:08:24] Commandline is:

[2015-01-02:22:08:24] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-02:22:08:24] Found sidecar config file at d:\.airinstall.cfg

[2015-01-02:22:08:24] Read PTExam2014.air from sidecar file.

[2015-01-02:22:08:24] Using d:\PTExam2014.air as input file

[2015-01-02:22:08:24] Invoking Application Installer for combined install

[2015-01-02:22:08:24] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air

[2015-01-02:22:08:24] Application Installer begin with version 3.0.0.4080 on Windows Vista x86

[2015-01-02:22:08:24] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air

[2015-01-02:22:08:24] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-02:22:08:25] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla7D1B.tmp

[2015-01-02:22:08:26] Application signature verified

[2015-01-02:22:08:26] Unpackaging/validation complete

[2015-01-02:22:08:26] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''

[2015-01-02:22:08:32] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\fla9760.tmp

[2015-01-02:22:08:32] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]

[2015-01-02:22:08:35] Application Installer end with exit code 7

[2015-01-02:22:08:35] Subprocess app installer failed (7)

[2015-01-02:22:08:35] Runtime Installer end with exit code 7

[2015-01-02:22:09:39] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86

[2015-01-02:22:09:39] Commandline is:

[2015-01-02:22:09:39] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-02:22:09:46] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2015-01-02:22:09:46] Runtime Installer end with exit code 0

[2015-01-02:22:09:46] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86

[2015-01-02:22:09:46] Commandline is: -installupdatecheck

[2015-01-02:22:09:46] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-02:22:09:46] Performing pingback request

[2015-01-02:22:09:47] Pingback request completed with HTTP status 200

[2015-01-02:22:09:47] Starting runtime background update check

[2015-01-02:22:09:47] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/15.0.0.356/update

[2015-01-02:22:09:47] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/15.0.0.356/update to C:\Users\Bryan\AppData\Roaming\Adobe\AIR\Updater\Background

[2015-01-02:22:09:47] Runtime update not available

[2015-01-02:22:09:47] Unpackaging cancelled

[2015-01-02:22:09:47] Runtime Installer end with exit code 0

[2015-01-02:22:10:11] Application Installer begin with version 15.0.0.356 on Windows 7 x86

[2015-01-02:22:10:11] Commandline is: D:\PTExam2014.air

[2015-01-02:22:10:11] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-02:22:10:12] Unpackaging file:///D:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla1D02.tmp

[2015-01-02:22:10:12] Application signature verified

[2015-01-02:22:10:12] Unpackaging/validation complete

[2015-01-02:22:10:12] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''

[2015-01-02:22:10:18] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\fla3553.tmp

[2015-01-02:22:10:18] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]

[2015-01-02:22:10:21] Application Installer end with exit code 7

[2015-01-03:09:45:28] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86

[2015-01-03:09:45:28] Commandline is: -arp:uninstall

[2015-01-03:09:45:28] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-03:09:45:34] Relaunching with elevation

[2015-01-03:09:45:34] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2015-01-03:09:45:34] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86

[2015-01-03:09:45:34] Commandline is: -stdio \\.\pipe\AIR_4312_0 -eu

[2015-01-03:09:45:34] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-03:09:45:34] Starting runtime uninstall. Uninstalling runtime version 15.0.0.356

[2015-01-03:09:45:34] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi

[2015-01-03:09:45:40] Uninstalling product with GUID {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}

[2015-01-03:09:45:43] Runtime Installer end with exit code 0

[2015-01-03:09:45:43] Elevated install completed

[2015-01-03:09:45:43] Runtime Installer end with exit code 0

[2015-01-03:09:58:24] Runtime Installer begin with version 14.0.0.178 on Windows 7 x86

[2015-01-03:09:58:24] Commandline is:

[2015-01-03:09:58:24] No installed runtime detected

[2015-01-03:09:58:27] Relaunching with elevation

[2015-01-03:09:58:27] Launching subprocess with commandline c:\users\bryan\appdata\local\temp\aird2a9.tmp\adobe air installer.exe -ei

[2015-01-03:09:58:30] Runtime Installer begin with version 14.0.0.178 on Windows 7 x86

[2015-01-03:09:58:30] Commandline is: -stdio \\.\pipe\AIR_4024_0 -ei

[2015-01-03:09:58:30] No installed runtime detected

[2015-01-03:09:58:30] Starting silent runtime install. Installing runtime version 14.0.0.178

[2015-01-03:09:58:30] Installing msi at c:\users\bryan\appdata\local\temp\aird2a9.tmp\setup.msi with guid {77D28FF5-242F-488A-8215-937D6A4D69E0}

[2015-01-03:09:58:33] Runtime Installer end with exit code 0

[2015-01-03:09:58:33] Elevated install completed

[2015-01-03:09:58:38] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2015-01-03:09:58:38] Runtime Installer end with exit code 0

[2015-01-03:09:58:38] Runtime Installer begin with version 14.0.0.178 on Windows 7 x86

[2015-01-03:09:58:38] Commandline is: -installupdatecheck

[2015-01-03:09:58:38] Installed runtime (14.0.0.178) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-03:09:58:39] Performing pingback request

[2015-01-03:09:58:39] Pingback request completed with HTTP status 200

[2015-01-03:09:58:39] Starting runtime background update check

[2015-01-03:09:58:39] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/14.0.0.178/update

[2015-01-03:09:58:39] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/14.0.0.178/update to C:\Users\Bryan\AppData\Roaming\Adobe\AIR\Updater\Background

[2015-01-03:09:58:49] Unpackaging complete

[2015-01-03:09:58:50] Download success

[2015-01-03:09:58:50] Runtime updated downloaded

[2015-01-03:09:59:13] User had deferred installing the update

[2015-01-03:09:59:13] Runtime Installer end with exit code 0

[2015-01-03:09:59:15] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86

[2015-01-03:09:59:15] Commandline is:

[2015-01-03:09:59:15] Installed runtime (14.0.0.178) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-03:09:59:15] Found sidecar config file at d:\.airinstall.cfg

[2015-01-03:09:59:15] Read PTExam2014.air from sidecar file.

[2015-01-03:09:59:15] Using d:\PTExam2014.air as input file

[2015-01-03:09:59:16] Invoking Application Installer for combined install

[2015-01-03:09:59:16] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air

[2015-01-03:09:59:16] Application Installer begin with version 3.0.0.4080 on Windows Vista x86

[2015-01-03:09:59:16] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air

[2015-01-03:09:59:16] Installed runtime (14.0.0.178) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-03:09:59:17] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\flaB0A8.tmp

[2015-01-03:09:59:22] Application signature verified

[2015-01-03:09:59:22] Unpackaging/validation complete

[2015-01-03:09:59:22] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''

[2015-01-03:09:59:26] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\flaD1EF.tmp

[2015-01-03:09:59:29] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]

[2015-01-03:15:19:16] Application Installer end with exit code 7

[2015-01-03:15:19:18] Subprocess app installer failed (7)

[2015-01-03:15:19:19] Runtime Installer end with exit code 7

[2015-01-07:07:35:50] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86

[2015-01-07:07:35:50] Commandline is:

[2015-01-07:07:35:50] Installed runtime (14.0.0.178) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-07:07:35:57] Relaunching with elevation

[2015-01-07:07:35:57] Launching subprocess with commandline c:\users\bryan\appdata\local\temp\airb8ec.tmp\adobe air installer.exe -ei

[2015-01-07:07:36:00] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86

[2015-01-07:07:36:00] Commandline is: -stdio \\.\pipe\AIR_3412_0 -ei

[2015-01-07:07:36:00] Installed runtime (14.0.0.178) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-07:07:36:01] Starting silent runtime update. Updating runtime from version 14.0.0.178 to version 15.0.0.356

[2015-01-07:07:36:01] Installing msi at c:\users\bryan\appdata\local\temp\airb8ec.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}

[2015-01-07:07:36:09] Runtime Installer end with exit code 0

[2015-01-07:07:36:09] Elevated install completed

[2015-01-07:07:36:14] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck

[2015-01-07:07:36:14] Runtime Installer end with exit code 0

[2015-01-07:07:36:15] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86

[2015-01-07:07:36:15] Commandline is: -installupdatecheck

[2015-01-07:07:36:15] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2015-01-07:07:36:16] Performing pingback request

[2015-01-07:07:36:18] Pingback request completed with HTTP status 200

[2015-01-07:07:36:18] Starting runtime background update check

[2015-01-07:07:36:18] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/15.0.0.356/update

[2015-01-07:07:36:18] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/15.0.0.356/update to C:\Users\Bryan\AppData\Roaming\Adobe\AIR\Updater\Background

[2015-01-07:07:36:18] Runtime update not available

[2015-01-07:07:36:18] Unpackaging cancelled

[2015-01-07:07:36:18] Runtime Installer end with exit code 0

chris.campbell

Community Manager

Thanks. Could you try the solution that this user used for a similar error condition?

Re: Air file is damaged

Chris

Ps. If that solution doesn't work, can you right click on the installer file and select "run as administrator" to see if that helps?

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