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hamenga
hamenga
Participant
December 15, 2015
Question

Adobe Air on Mac update fails

  • December 15, 2015
  • 2 replies
  • 1280 views

I'm trying to update Adobe Air on a Mac from 19.0.0.213 to 20.0.0.204. The install hangs with the last thing logged being:

Adobe AIR Installer[1014]: !!! BUG: The current event queue and the main event queue are not the same. Events will not be handled correctly. This is probably because _TSGetMainThread was called for the first time off the main thread.


Anyone else having the same problem with this version?

This topic has been closed for replies.

2 replies

Varun_Bhal
Adobe Employee
Varun_Bhal
Adobe Employee
December 16, 2015

Hi,

Which Mac OS you are using? We are facing this issue intermittently on Mac10.11 and following up with Apple for the same.

Regards

Varun Bhal

hamenga
hamengaAuthor
Participant
December 16, 2015

This is on 10.11.

--

Regards,

Rod.

T
TeamOCD
Participant
February 10, 2016

The installation hangs with the following when updating Adobe AIR on a Mac OS X 10.11 from 20.0.0.204 to 20.0.0.260:

Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer -silent -eulaAccepted

Adobe AIR Installer[44928:132516] !!! BUG: The current event queue and the main event queue are not the same. Events will not be handled correctly. This is probably because _TSGetMainThread was called for the first time off the main thread.

2016-02-10 13:53:36.866 Adobe AIR Installer[44928:132516] CFPasteboardRef CFPasteboardCreate(CFAllocatorRef, CFStringRef) : failed to create global data

2016-02-10 13:53:36.867 Adobe AIR Installer[44928:132516] CFPasteboardRef CFPasteboardCreate(CFAllocatorRef, CFStringRef) : failed to create global data

2016-02-10 13:53:36.867 Adobe AIR Installer[44928:132516] CFPasteboardRef CFPasteboardCreate(CFAllocatorRef, CFStringRef) : failed to create global data

2016-02-10 13:53:36.868 Adobe AIR Installer[44928:132516] CFPasteboardRef CFPasteboardCreate(CFAllocatorRef, CFStringRef) : failed to create global data

I did the following steps:

1. Uninstall Adobe AIR 20.0.0.204

2. Reinstall Adobe AIR 20.0.0.204

3. Update Adobe AIR on a Mac from 20.0.0.204 to 20.0.0.260

And getting the following:

2016-02-10 14:25:20.671 Adobe AIR Installer[49663:142013] CFPasteboardRef CFPasteboardCreate(CFAllocatorRef, CFStringRef) : failed to create global data

2016-02-10 14:25:20.672 Adobe AIR Installer[49663:142013] CFPasteboardRef CFPasteboardCreate(CFAllocatorRef, CFStringRef) : failed to create global data

2016-02-10 14:25:20.673 Adobe AIR Installer[49663:142013] CFPasteboardRef CFPasteboardCreate(CFAllocatorRef, CFStringRef) : failed to create global data

2016-02-10 14:25:20.673 Adobe AIR Installer[49663:142013] CFPasteboardRef CFPasteboardCreate(CFAllocatorRef, CFStringRef) : failed to create global data

Updating to 20.0.0.260

done

Atul_Saini
Community Manager
Atul_SainiCommunity Manager
Community Manager
December 15, 2015

Moving the discussion to AIR Installation Issues

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